Read the forum guidelines
PSA: I understand how to code in 4 different programming languages and understand networking at a high level. Cheesy to write this, but refrain from providing basic, simpleton-user information.
I for one would like to say I haven't had much issues with cox in the last 3 years. Now, ever since the insane lightning storm in San Diego on Oct. 4 my internet has been severely slowing to an unusable level oddly enough at 6pm every single day.
Mind you, I have top of the line equipment I spend hundreds on, all the way down to CAT8 cables.
Now, I did diagnosing of all the components of my network and saw that all pieces of equipment functioned. What it is is the service itself is oddly enough throttling to very slow speeds at 6pm. I say this as the tech support mentioned to me to replace the modem to test the connection, and I obliged.
Even before getting the modem, I knew my top of the line Motorola was not the problem because funnily enough the issue is stuck to an odd pattern. Today, I got the cox authorized PW7 which features a docsis 3.1 modem and router. Not going to lie, the speeds were amazing on it after I hooked it up and tested at 1pm[remember this time]. Sure enough, even with the new modem, the insane slow down occurred. Now, a tech has been specifically appointed to come at 7pm to catch this weird slow down.
Pattern: 10am- 6/7 pm the internet is as perfect as you can get. I have gigblast and get 5 ping 950 down and 37 up. Then, sure enough, as 6/7pm rolls around, the download is cut in half and the upload is decreased from 37 to literally .9 mbps. You can even tell during the day as the websites and other services load instantly and then after 6pm I can't even load a website or do anything.
TLDR: Subscriber's equipment is not at fault, even used cox's new modem to test, and a pattern specific slow down of the internet has been occurring at 6pm every single day since Oct. 4th. The level of degradation: download cut by 2/3s and the upload cut from 37 to literally .9 mbps. This all amounts to an unusable connection.
If the new cox modem was affected too, we can deduce the old modem was never the problem and the true issue is intermittent occurring at 6pm on.
I already have spoken to a supervisor of which has made sure to send a tech at 7pm, which should be a late enough time for the issue to be visible.
I am merely writing this to reach out to all and share what an interesting and funny problem this is. Also, I have a weeks worth of speedtests documenting the odd degradation pattern. I also would like to have the first tech visit a day ago waived as this is truly an external problem.
I find it laughable when the field techs use their devices before 6pm, of which is when perfect speeds do occur, and claim nothing to be the problem when you describe the complexity of the issue occurring past 6pm. One word: intermittent. I will upload an update on Wed. after the tech shows at 7pm to see what might be the issue.
Also, I might be reaching but this issue was only noticeable after the lightning storm in San Diego on Oct. 4th. A literal lightning bolt hit 10 ft from my apartment and rattled everything; I wonder if this has anything to do with this odd issue.
Also, for the last 3 years no slowdown has ever occurred, even during peak usage times of 7-11 pm.
Update 10/13: The tech came at around 6:20 pm and what was amazing was the issue happened right in from of our eyes and in line with the pattern. The tech then started testing every part of the house and the issue was apparent in everything. He then tested the coaxial outlet where the cable runs in from and even without a modem connected the issue persisted. He then said something is for sure occurring and is serious as the upload on his diagnostic device read at under 1 mb, in the kilobytes. This all confirmed the documentation I have and makes it known that the issue is indeed external(on Cox). The tech then explained the plan of action which is:
1. File a ticket showing the verified metrics.
2. The ticket will call on a bucket truck to roll.
3. This bucket truck should show up within 3 days.
4. The bucket truck engineers will check out the lines and tap.
5. The ticket will be closed when the issue is resolved. If after the ticket being closed, 6pm rolls around and there still is the slow down, call in and start the process again.
I hope that the bucket truck identifies the issue and fixes the speed issues after 6pm-8am. I want to shout out the tech, Randy, who was very knowledgeable and understanding of the complexity of the issue. I also want to say Cox has had amazing speeds for 3 years straight, so I will work with them on a level-headed playing field. I will update when I get an understanding if the bucket truck fixed or did not fix the issue.
The bucket truck arrived and a kind and knowledgeable field engineer notified me that he has found the issue. The issue is pertaining to intermittent noise that affects the connection. This makes sense as the problem stated above is pattern specific. The plan of action is the following:
1. Identify where the noise is coming from.
2. Fix this issue.
3. Notify the subscriber that the issue has been fixed.
The field engineer has told me that the issue is not a straight-forward fix. The issue is known but must be located. With this, I will update when I get word back from the field engineer.
The field engineer found where 2 large noise issues were occurring! With that, the node was also in need of work and that finished at 11pm on 10/15.
At the moment I have seen my download return to normal after 6pm, however my upload is only at 23/37. I am grateful for this uppage and will call back to see if they can get the remaining mbps. At this moment though, I am happy to say that I have been able to return to using my connection in a normal way.
my speeds as of writing after 6pm at 2:43am are: 4 ping 920 down and 23 up!
This is the fastest it has been in the last 12 days!
I will update on if this speed holds this next night past 6 pm to then verify the answer to this post.
I want to shout out Randy, the in house tech, and Paul the bucket engineer! They both helped me return back to normal! Fingers crossed that this fix holds.
Unfortunately, the issue is still persistent although better than before. The download has returned to normal during 6 pm and on, however the upload is still horrible. The upload is very sporadic! I will give it a few days before I call in again. Will update with the next steps going forward when I find out what those may be.