Intermittent Problems

Question

So,
Ever since a scheduled repair in my area my internet has been dropping randomly.&nbsp; Before the upgrade I had the Cox Gigablast Modem they told me it was bad I was like cool let me go buy my own now as a justification to upgrade to a better Wi-Fi 6 Modem...Well now everyday at a random time I get T3 Timeouts
Talked to 3....Which two have stated "There is an outage in your area" which I followed up with if there is an outage why isn't it reporting through the app to avoid this conversation which got me the prompt let me diagnose your line to see if I need to schedule a technician...It seems as though Cox support wants to squeeze money out of people instead of addressing problems.&nbsp;
The 3rd one stated that my modem was bad which is roughly 1 month old...and then I entertained the idea of plugging in the one Cox gave me and it also ...didn't work.... shocker

So, now with this wonderful guy telling me there is an outage in my area that isn't being reported and his response is "its not common but it happens" I seriously wish I could cancel this service but sadly it's the ONLY option i have for my address.&nbsp; I pay nearly $200 a month for it and I can't even trust it to be available during work hours since I work from home.&nbsp;

Does any body have any thoughts on the cause?&nbsp;
CAX80 is fully updated.
Already did a factory reset on the modem.&nbsp;
Tried the original cox modem same issues.

Sat Oct 9 09:00:24 2021
Critical (3)
No Ranging Response received - T3 time-out;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;

Sat Oct 9 09:00:22 2021
Critical (3)
16 consecutive T3 timeouts while trying to range on upstream channel 4;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;

Sat Oct 9 09:00:22 2021
Critical (3)
Ranging Request Retries exhausted;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;

Sat Oct 9 08:59:46 2021
Critical (3)
No Ranging Response received - T3 time-out;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;

Sat Oct 9 08:59:45 2021
Critical (3)
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;

Sat Oct 9 08:59:44 2021
Critical (3)
No Ranging Response received - T3 time-out;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;

Sat Oct 9 08:59:40 2021
Critical (3)
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;

Sat Oct 9 08:59:39 2021
Critical (3)
No Ranging Response received - T3 time-out;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;

Sat Oct 9 08:59:38 2021
Critical (3)
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;

Sat Oct 9 08:59:37 2021
Critical (3)
16 consecutive T3 timeouts while trying to range on upstream channel 5;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;

Sat Oct 9 08:59:37 2021
Critical (3)
Ranging Request Retries exhausted;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;

Sat Oct 9 08:59:37 2021
Critical (3)
No Ranging Response received - T3 time-out;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;

Sat Oct 9 08:59:03 2021
Critical (3)
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;

Sat Oct 9 08:53:27 2021
Critical (3)
No Ranging Response received - T3 time-out;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;

Sat Oct 9 08:53:25 2021
Critical (3)
16 consecutive T3 timeouts while trying to range on upstream channel 6;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;

Sat Oct 9 08:53:25 2021
Critical (3)
Ranging Request Retries exhausted;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;

Sat Oct 9 08:46:11 2021
Critical (3)
No Ranging Response received - T3 time-out;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;

Sat Oct 9 08:46:10 2021
Critical (3)
16 consecutive T3 timeouts while trying to range on upstream channel 7;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;

Sat Oct 9 08:46:10 2021
Critical (3)
Ranging Request Retries exhausted;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;

Sat Oct 9 08:43:46 2021
Critical (3)
No Ranging Response received - T3 time-out;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;

Sat Oct 9 08:43:43 2021
Critical (3)
16 consecutive T3 timeouts while trying to range on upstream channel 4;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;

Sat Oct 9 08:43:43 2021
Critical (3)
Ranging Request Retries exhausted;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;

Sat Oct 9 08:39:55 2021
Critical (3)
No Ranging Response received - T3 time-out;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;

Sat Oct 9 08:39:51 2021
Critical (3)
16 consecutive T3 timeouts while trying to range on upstream channel 5;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;

Sat Oct 9 08:39:51 2021
Critical (3)
Ranging Request Retries exhausted;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;

Sat Oct 9 08:32:13 2021
Critical (3)
No Ranging Response received - T3 time-out;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;

Sat Oct 9 08:32:10 2021
Critical (3)
16 consecutive T3 timeouts while trying to range on upstream channel 6;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;

Sat Oct 9 08:32:10 2021
Critical (3)
Ranging Request Retries exhausted;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;

Sat Oct 9 08:29:44 2021
Critical (3)
No Ranging Response received - T3 time-out;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;

Sat Oct 9 08:29:42 2021
Critical (3)
16 consecutive T3 timeouts while trying to range on upstream channel 7;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;

Sat Oct 9 08:29:42 2021
Critical (3)
Ranging Request Retries exhausted;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;

Sat Oct 9 08:28:21 2021
Critical (3)
No Ranging Response received - T3 time-out;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;

davida2 · Answer

Hi Dewberrs,

I am sorry to hear that you have been having trouble with the T3 errors. It sounds like there may be a signal issue. We would be happy to look into that with you. To do that, we ask that you email us at cox.help@cox.com with your service address and a link to this forum thread.

David
Cox Support Forum Moderator

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Intermittent Problems

1 Reply

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Sat Oct 9 09:00:24 2021	Critical (3)	No Ranging Response received - T3 time-out;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;
Sat Oct 9 09:00:22 2021	Critical (3)	16 consecutive T3 timeouts while trying to range on upstream channel 4;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;
Sat Oct 9 09:00:22 2021	Critical (3)	Ranging Request Retries exhausted;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;
Sat Oct 9 08:59:46 2021	Critical (3)	No Ranging Response received - T3 time-out;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;
Sat Oct 9 08:59:45 2021	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;
Sat Oct 9 08:59:44 2021	Critical (3)	No Ranging Response received - T3 time-out;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;
Sat Oct 9 08:59:40 2021	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;
Sat Oct 9 08:59:39 2021	Critical (3)	No Ranging Response received - T3 time-out;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;
Sat Oct 9 08:59:38 2021	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;
Sat Oct 9 08:59:37 2021	Critical (3)	16 consecutive T3 timeouts while trying to range on upstream channel 5;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;
Sat Oct 9 08:59:37 2021	Critical (3)	Ranging Request Retries exhausted;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;
Sat Oct 9 08:59:37 2021	Critical (3)	No Ranging Response received - T3 time-out;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;
Sat Oct 9 08:59:03 2021	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;
Sat Oct 9 08:53:27 2021	Critical (3)	No Ranging Response received - T3 time-out;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;
Sat Oct 9 08:53:25 2021	Critical (3)	16 consecutive T3 timeouts while trying to range on upstream channel 6;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;
Sat Oct 9 08:53:25 2021	Critical (3)	Ranging Request Retries exhausted;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;
Sat Oct 9 08:46:11 2021	Critical (3)	No Ranging Response received - T3 time-out;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;
Sat Oct 9 08:46:10 2021	Critical (3)	16 consecutive T3 timeouts while trying to range on upstream channel 7;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;
Sat Oct 9 08:46:10 2021	Critical (3)	Ranging Request Retries exhausted;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;
Sat Oct 9 08:43:46 2021	Critical (3)	No Ranging Response received - T3 time-out;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;
Sat Oct 9 08:43:43 2021	Critical (3)	16 consecutive T3 timeouts while trying to range on upstream channel 4;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;
Sat Oct 9 08:43:43 2021	Critical (3)	Ranging Request Retries exhausted;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;
Sat Oct 9 08:39:55 2021	Critical (3)	No Ranging Response received - T3 time-out;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;
Sat Oct 9 08:39:51 2021	Critical (3)	16 consecutive T3 timeouts while trying to range on upstream channel 5;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;
Sat Oct 9 08:39:51 2021	Critical (3)	Ranging Request Retries exhausted;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;
Sat Oct 9 08:32:13 2021	Critical (3)	No Ranging Response received - T3 time-out;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;
Sat Oct 9 08:32:10 2021	Critical (3)	16 consecutive T3 timeouts while trying to range on upstream channel 6;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;
Sat Oct 9 08:32:10 2021	Critical (3)	Ranging Request Retries exhausted;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;
Sat Oct 9 08:29:44 2021	Critical (3)	No Ranging Response received - T3 time-out;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;
Sat Oct 9 08:29:42 2021	Critical (3)	16 consecutive T3 timeouts while trying to range on upstream channel 7;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;
Sat Oct 9 08:29:42 2021	Critical (3)	Ranging Request Retries exhausted;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;
Sat Oct 9 08:28:21 2021	Critical (3)	No Ranging Response received - T3 time-out;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;