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I've noticed in the last 5 months or so Cox throttles their internet at certain hours. Unfortunately like most they are the only "reliable" Internet service in the area. As of today while paying $105 for gigablast I'm only getting about 250 download and 0 upload. Instead of paying the $75 dollars for a truck to show up, I opted into $5 extra a month for "protection." I'm hoping they read these threads and hope someone in the company has a soul and fixes the problem. Probably not they are getting there money and laughing. Normally when these problems arise I contact support and tell them they are throttling me. It magically fixes its self, and assure me they do not throttle. Yeah bs. Probably not much help but a rant... So when this Tech shows up tomorrow to fix THEIR problem I'm paying them to fix we will see. As I speak my internet is better. Of course until tonight. COX READ THIS!
How do you know it's throttling and not congestion?
Running into the same problem. After i made this post my internet was better until right now. Which I cancelled the Tech. I don't understand how its just my upload speeds tanking to 0. I've restarted everything and even accessed my router to restart it. If its congestion I wish Cox would at least notify the area. But why not prioritize those paying an arm and a leg for this internet or separate them.
So here I am again with worse problems. My DL is at 25mbs and upload is 0. It's a Sunday night, I doubt it's a problem of people all being on the internet. But after I made the first post problems got worse. I contacted tech support they couldn't help. Didn't even recommend a tech to come help. Told me to call back at 1am...... Ruined my fottball experience for the night and now I can't even talk to family or friends states away. Not trying to be a pity case but come on. Paying 105 a month for what?!
Customer support told me there is an outage in the area but didn't update the app? After i called everything is fine? Still believe Cox throttles. Its a Sunday night I doubt they are congested. Almost worse then spectrum. PLEASE HELP!