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I am trying to move my $40 a month internet to my new apt yet it asks me to pay $160 to do so. Support said they didn’t know why, just looking for help.
I just moved too. So many issues and had to pay $130 to do a self install. WTF?!
Issue has been resolved, took 2 hours last night to fix the problem. However, I am not satisfied with the resolution, it should not have taken 2 hours to figure out that the modem I have wasn’t compatible with the upgrade that I was sold. I will be replacing your service with someone else.
It’s already too late. I’ve had far too many issues with this company and this last run-around with the so-called “tech support” was the last straw. I highly suggest this company takes a look at their business practices. So go ahead and try to woo me not to leave, I’m genuinely curious to see what happens when I do find better service.