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Upgraded from Essential 50 (which was working fine for our 3,000 sq/ft home with devices on 3 levels) to Preferred 150. Since the upgrade, we get zero coverage upstairs and the basement frequently disconnects. The mid floor where the router/modem is also occasionally disconnects. Speed is better, but coverage is awful. Advice?
Is the Cox router/modem not strong enough for my home?
Can I have Preferred 150 with my own equipment (hate paying for a rental...my old stuff worked well)
As long as your not using a wireless 4K cable box, you can use your own equipment. I would suggest a stand alone modem and router. I would also suggest a router capable of a mesh network incase you need to add more for coverage.