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I've been getting outages due to the upstream dropping out on my internet connection for more than 6 months now.
Downloads, watching streams, podcasts, hearing and seeing people on voice/video calls and are fine if they've already started.
Uploads drop, voice/video calls break up for listeners, website requests take forever, games get disconnected.
Modem upstream during packet loss:
Bottom row with red question marks is packet loss. Other rows are just hops which sometimes don't respond (`mtr one.one.one.one`):
It doesn't seem like this issue will every be fixed. I've burned a lot of my time (days and days), burned money upgrading hardware that was fine, talking with customer support, and waiting for techs.
I've been having to use my phone as a mobile hot-spot to ensure a consistent connection for voice and video calls. If this keeps up I think I'm just going to stop wasting money on useless internet and dump Cox and switch to a mobile hot-spot, since I end doing that anyway.
Had a tech out last Thursday on 09/20/2021. He said I needed a new drop and was going to schedule that in.
All the other techs were saying the drop looks good, it's not very old and it has no ingress. I'm down with whatever as long as it's fixed.
That was last Thursday though and I got a survey from Cox asking how it went:
I have a sneaking suspicion this will never be resolved and I'm jumping ship as soon as a competitor becomes available in my area.