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I've been having internet issues all day. Every day.Ping plotter results show my ping spikes happening on hops 2, 3, 4, and 5. All cox hops. I've been reporting my ping plotter results to them daily. They claim that it's because of network congestion and they are working on it. The thing is that some of these ping plotter results were tested at 2am and even 4am. I know networks aren't congested at those times. Does network congestion leave lingering issues? Or are they just onto the wrong thing? Because i am skeptical
So what you're saying is that congestion during peak hours, can hinder my speeds during non peak, overnight hours?
Could you help us understand why congestion around say 2pm would still be affecting internet performance nearly 12 hours later, at a time when usage should be relatively low? Even if this is the case, it doesn't mean the poor internet performance is justifiable and leads us to question why Cox's network takes half a day to recover from periods of peak usage. I'm BEYOND tired of watching Cox dance around the fact that their HFC network approach, and the fiber-to-coax nodes it relies upon, are ancient. Until they get serious about bringing FTTH to all customers (including Rhode Island), their internet service will be sub-par by modern standards. Not one person I know that uses the 'red check mark' competition as their provider has ever complained about issues with their internet performance.