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7down's avatar
7down
New Contributor
3 years ago

Modem firmwear?

I just got a new modem today. Was having trouble getting it activated but once I finally did, I had very slow speeds. Only 3Mbps. Talked to cox support, they said everything looked good on their end, so I talked to Netgear support. They said my Firmwear is not updated and that cox has to do that. Got back with cox support, told them i need a firmwear update, they said ok let me run some tests. Finally said there was nothing they could do and gave me a number to call for another cox support. Called them and they can't do it.

I have a Netgear C2650 firmwear V 1.02.01 and netgear said I need V 1.02.29 with cox. I seen somewhere that cox will update it automatically, But that hasn't happened yet. Does it take time to update or do I need to keep calling until its fixed?

cable modem
connection issues
firmware update

1 Reply

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  • Allan's avatar
    Allan
    Moderator
    3 years ago
    @7down, I recommend sending us an email with your full name, address, and a brief description of this issue to cox.help@cox.com so we can look into this issue on your behalf. -Allan, Cox Support Forums Moderator.