So I finally spoke to a cox, it was the good neighbor department that was trying to contact me. Yeah literally that is the name of the department he said he was calling from. It was kind of odd that he didn't do much to confirm the account other than I gave him my name. I didn't give him any other information. He didn't ask for any other information. But he did know information from a previous interaction. So I'm pretty sure he was legit, but maybe not? Anyway...
He said if someone goes over 50 gigabytes upload a day it will get flagged to their department. user will get a call, text .. etc ..
I Continually told him that I am extremely anoid about having to explain my data usage to cox.
He seemed to be more interested in reading from a script about trying to find what could be using the data, like I don't know my own network. It felt like something similar to being told this is how to set the flashing clock in your microwave.
He tried to tell me particular usage that I had done on a day but it didn't match the meter that is given on the web page. He then explained oh there's a problem on our end. I asked to speak to supervisor, of course one wasn't available. I asked him to send me an email with the reasons explaining in an exact detail why they're trying to contact me. He then said maybe they didn't have my email. I reminded him they email me the bill every month so what is the problem?
I still have not received that email. I mean copy paste send, how hard could that be?
I did tell him that maybe they should spend more effort on improving their network instead of hassling customers under the guise of "good neighbor" bs. But that's a waste of breath.
I'm about to upload a load of 4K GoPro so I'll probably get a call again.
