EBB Progam

Hi,

Has anyone received this EBB benefit yet?  I've gotten 4 mails from the gov. telling me I was approved, the first on May 17.  Yes, I did the ID.ME and everything else I was required to do.  Going on my third billing cycle since I applied and still nothing.  

When I call Cox, no one has a clue what's going on.  There is not supervisor with any knowledge of the program either.  They then give  you the number to call the government.  I called them.  They tell me, yes, you're approved, call Cox.  I tell them I did but they insist it's on Cox's end.

Anyone offer any help?  Who to contact? This is ridiculous already.  I have to reapply again by Aug. 15 according to the email from the government.  

Any assistance and/or suggestions appreciated.

Thanks,

Gary

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  • Same here  in San Diego- no EBB credit since approved and no one at COX to talk to ; billing is clueless about EBB.  And what is the worst is all the made-up responses ' it will show on your next bill',  yes you are on our database with EBB' "we have no status on EBB credit for your account"  OY

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