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Every since I have lived in my current apartment complex, about 2 years now, the new panoramic modem (CGM4141COX) reboots itself about once a week, sometimes once every two weeks if I'm lucky. I have had two panoramic modems of same model I believe since moving here and they both have done this / do this.
This happens at random times -- often while I'm working or on an important call. I've not noticed any consistency.
I'm curious if others have observed this issue. I am in the Tempe, AZ area.
I only rarely had this issue with prior surfboard supported modem. My prior surfboard modem would only reset itself maybe once a month (probably for DHCP lease or something). Only the panoramic modems have this issue for me. Either that or it's due to my location (this has been happening for years ever since I moved into this complex).
I would try to login to the modem (192.168.100.1) to get logs or more info, but it usually just sits there forever unresponsive or takes an extremely long time to respond to the web request. It's in Gateway mode as I want to must manage everything myself for better security.
I'd greatly appreciate any input - whether it be helpful to potentially resolve this or if you just want to respond and mention this happens to you as well. Thanks!!
caffeineaholic said:I would try to login to the modem (192.168.100.1) to get logs or more info
Do you mean 192.168.0.1? 192.168.100.1 are for stand alone modems.
caffeineaholic said: It's in Gateway mode
Do you mean bridge mode? Do you have your own router? Do you still have the old stand alone modem? Would be useful to see the connection log at the time of the required reboot. It shouldn't need a reboot for DHCP.
No, I meant 192.168.100.1 - I used to be able to do this with it in bridge mode in order to access the modem settings / check logs / check signals, etc. I don't seem to be able to do this anymore. 192.168.0.1 is my pfSense router since the modem is in Bridge mode. I should still be able to access modem settings web UI when it's in bridge mode but don't know how to do that now.
Yep my bad :) I meant bridge mode not gateway mode. Mixed those terms up. If you can help me determine what address / web url I use to access the modem web ui when it's in bridge mode I would appreciate it - I could get you the connection log or anything else you need.
Thanks for the help!
caffeineaholic said: I could get you the connection log or anything else you need.
I didn't think the CGM4141 kept logs that the customer could see. If you can, then yes, that would be useful. Just need to see the log for the time before the reset and be sure to reenact the CM MAC address for privacy reasons.
For the record, I wish Cox made it more clear how to access the modem web ui when it's in bridge mode. I tried looking at the support articles, etc and couldn't find anything. They make it difficult to know this information probably because they really want everyone on panoramic wifi and to share their connection with others via that one feature that shares an SSID for the public.
Yeah. It might not I don't recall. Yeah - I dunno I can't help you with that until I know how to even get in the web UI at all. My theory is they pushed an update and now you can't access the webui anymore from the prior 192.168.100.1 address. Nothing has changed with my network configuration - 192.168.100.1 used to work and no longer does.
Hmm I suppose I should just try calling support as far as how to access the web UI and to help look into this issue? Just drives me nuts lol, they'll probably have no clue what's going on and then want to reset the modem for no reason and then blame my router again for no reason.