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mmanley's avatar
mmanley
New Contributor
3 years ago

cox email

My cox email account all of a sudden wants my password.  I have a web mail account, but I also have a shadow that sends and receives cox mail.  This account does not contain the same mail as web mail.  There is nowhere to change or "i Forgot Password".  Called cox and they didn't know what I was talking about.  Now my web mail doesnt show any emails.

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  • BenS1's avatar
    BenS1
    Former Moderator
    3 years ago
    Hi @mmanley

    It sounds like the password in your client needs to be re-entered or your client may need to be repaired. If you have your web client set up as IMAP and you deleted your emails on it they would also delete the emails on our server as well.


    Ben S.
    Cox Support Forums Moderator
  • bearone2's avatar
    bearone2
    Contributor III
    3 years ago

    re-enter the password!

    a shadow account....do you mean a 2nd account??

    • Superbigwaff's avatar
      Superbigwaff
      Contributor
      3 years ago

      OP could mean "Shadow Cloud PC".. it's basically a Win10 Home PC you remote into...