No Ranging Response received - T3 time-out
I've been having continuing problems with T3 time-outs for the past 6 months. The problem will go away for a month and then rear it's ugly head and cause terrible upload speeds and disconnects. The T3 time-out errors will be very infrequent (as little as 2 per week in some cases) when this problem isn't happening. This tells me there is nothing wrong with my equipment (which Cox ALWAYS seems to point to) because I have not changed anything and as I am writing this message my modem is getting flooded with T3 time-outs.
I've had a tech come out in January, Feb, March and now another one has to come out tomorrow. These techs have vastly different levels of knowledge it seems. Cox should know about these errors and stop blaming the customer and try to come up with a resolution.
Here are the errors: These should look very familiar to people that have been plagued with this issue.
| 2021-04-16, 21:32:26 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=9c:c9:eb:91:cd:c0;CMTS-MAC=d4:ad:71:0c:e7:23;CM-QOS=1.1;CM-VER=3.1; |
| 2021-04-16, 21:31:25 | Critical (3) | No Ranging Response received - T3 time-out;CM-MAC=9c:c9:eb:91:cd:c0;CMTS-MAC=d4:ad:71:0c:e7:23;CM-QOS=1.1;CM-VER=3.1; |
| 2021-04-16, 21:31:17 | Critical (3) | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=9c:c9:eb:91:cd:c0;CMTS-MAC=d4:ad:71:0c:e7:23;CM-QOS=1.1;CM-VER=3.1; |
| 2021-04-16, 21:18:33 | Critical (3) | No Ranging Response received - T3 time-out;CM-MAC=9c:c9:eb:91:cd:c0;CMTS-MAC=d4:ad:71:0c:e7:23;CM-QOS=1.1;CM-VER=3.1; |
| 2021-04-16, 21:18:22 | Warning (5) | Dynamic Range Window violation |
| 2021-04-16, 21:18:22 | Warning (5) | RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=9c:c9:eb:91:cd:c0;CMTS-MAC=d4:ad:71:0c:e7:23;CM-QOS=1.1;CM-VER=3.1; |
| 2021-04-16, 21:18:22 | Warning (5) | Dynamic Range Window violation |
| 2021-04-16, 21:18:22 | Warning (5) | RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=9c:c9:eb:91:cd:c0;CMTS-MAC=d4:ad:71:0c:e7:23;CM-QOS=1.1;CM-VER=3.1; |
| 2021-04-16, 21:18:22 | Critical (3) | No Ranging Response received - T3 time-out;CM-MAC=9c:c9:eb:91:cd:c0;CMTS-MAC=d4:ad:71:0c:e7:23;CM-QOS=1.1;CM-VER=3.1; |
| 2021-04-16, 21:18:21 | Warning (5) | Dynamic Range Window violation |
| 2021-04-16, 21:18:21 | Warning (5) | RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=9c:c9:eb:91:cd:c0;CMTS-MAC=d4:ad:71:0c:e7:23;CM-QOS=1.1;CM-VER=3.1; |
| 2021-04-16, 21:18:21 | Warning (5) | Dynamic Range Window violation |
| 2021-04-16, 21:18:21 | Warning (5) | RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=9c:c9:eb:91:cd:c0;CMTS-MAC=d4:ad:71:0c:e7:23;CM-QOS=1.1;CM-VER=3.1; |
| 2021-04-16, 21:18:21 | Warning (5) | Dynamic Range Window violation |
| 2021-04-16, 21:18:21 | Warning (5) | RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=9c:c9:eb:91:cd:c0;CMTS-MAC=d4:ad:71:0c:e7:23;CM-QOS=1.1;CM-VER=3.1; |
| 2021-04-16, 21:18:21 | Warning (5) | Dynamic Range Window violation |
| 2021-04-16, 21:18:21 | Warning (5) | RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=9c:c9:eb:91:cd:c0;CMTS-MAC=d4:ad:71:0c:e7:23;CM-QOS=1.1;CM-VER=3.1; |
| 2021-04-16, 21:18:21 | Warning (5) | Dynamic Range Window violation |
| 2021-04-16, 21:18:21 | Warning (5) | RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=9c:c9:eb:91:cd:c0;CMTS-MAC=d4:ad:71:0c:e7:23;CM-QOS=1.1;CM-VER=3.1; |
| 2021-04-16, 21:18:21 | Warning (5) | Dynamic Range Window violation |
| 2021-04-16, 21:18:21 | Warning (5) | RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=9c:c9:eb:91:cd:c0;CMTS-MAC=d4:ad:71:0c:e7:23;CM-QOS=1.1;CM-VER=3.1; |
