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I recently received an email from cox referencing their updated Ultimate Plan. Presented with option 1, keeping my current tier 300mb down 30mb up at my current rate but I have to update my modem. Okay. Option 2, 500mb dowload speed 10mb at my current rate as well but i still have to upgrade modem. Okay. Clicked on cox link of approved modems and purchased one. Upon calling cox decide option one or two and to activate my new modem. The rep tells me my bill is going up $15 with my free upgrade? Its bad enough cox lost the RSN sport networks, if internet goes too im afraid my 15 years+ with cox is over. Very dissapointed in Cox Communications Marketing & Sales customer service.
If Cox promised "...at your current rate..." and you didn't cancel any service and went out-of-pocket for the modem, there's no logic to increase your monthly cost...unless is more taxes, fees and surcharges but $15 is kinda high for this.
You'll need to email Cox to ask "why."
Solved. Call Cox Loyaly 1 844 227 3943. They get everything done.
If you don't remind Cox to be loyal, they won't be.
This is a scam by Cox. I called the number and the rep confirmed this was nothing but a ploy to get people off the old 300/30 plan. I'm filing a complaint with the OKAG and advise anyone else impacted to do so. There is no "technical/Network upgrade" Cox is doing to require a change like this. This is their way to get people to either A. upgrade equipment or B. upgrade plans so that they do not have to Grandfather us in. The 500mbps they are offering if you do not change your modem is a joke, as A. you'll still be capped at 300mbps down, and B. your upload speed is being DOWNGRADED to 10mbps