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I recently received an email from cox referencing their updated Ultimate Plan. Presented with option 1, keeping my current tier 300mb down 30mb up at my current rate but I have to update my modem. Okay. Option 2, 500mb dowload speed 10mb at my current rate as well but i still have to upgrade modem. Okay. Clicked on cox link of approved modems and purchased one. Upon calling cox decide option one or two and to activate my new modem. The rep tells me my bill is going up $15 with my free upgrade? Its bad enough cox lost the RSN sport networks, if internet goes too im afraid my 15 years+ with cox is over. Very dissapointed in Cox Communications Marketing & Sales customer service.
I got the same email. I wanted to keep my Ultimate Classic 300 (300 down, 30 up). Per the email I had to call and have them come out and replace my modem with a newer DOCSIS modem They took my old modem and both of the extenders I had hooked up to two desktops upstairs (one for kid's gaming and the other for work computer that is not allowed to interface via WiFi due to security protocol).
The techs told me not to buy Cox's pods but go buy MoCA adapters instead. They enabled MoCA on the modem before they left. So I went to Best Buy and bought a two-pack of Actiontec MoCA adapters. Hooked the two computers back up...computer ethernet to MoCA and the MoCA coax to the wall. Had to go into the Gateway to reenable MoCA on the modem. It keeps automatically getting disabled.
Was on the phone with tech support today and they said the "new" modem doesn't support MoCA. I don't understand this if the thing has MoCA capability and I can go into the Gateway to enable it. It just keeps disconnecting several times throughout the day.
Now they're telling me I need to buy my own modem and a wireless router in order to use the MoCA adapters for the desktops that need to be hardwired. Beyond frustrated! Anyone else having this same problem or know a better way to fix my current situation. All help appreciated.
What they told you is not true. You can definitely use the MoCA adapters with the Cox modem but you will need a third MoCA adapter which will take the place of the "disabled MoCA feature" of the Cox modem.
See my post at the end of this thread for information on MoCA installation...
Wow, that's a lot to digest, LOL. I skimmed and saw a PoE filter, a third MoCA adapter, and coax terminations for any unused lines
Any idea why I can enable MoCA through the Gateway if it's supposedly a feature that's not supported? I also don't understand why the techs recommended and enabled MoCA on the modem while they were here.
Thanks for all the info.
From what I understand, Cox will keep disabling the MoCA feature if it is enabled for "security" related reasons. No one has been able to get a straight answer regarding the "security" related reasons. There are several threads in the forum about this very topic.
Thanks again, Superbigwaff. So I'd still have the same problem if I bought my own modem (currently renting)? This is just crazy. I understand I'd need to buy a wireless router as well, or a modem/router combo that supports DOCSIS 3.1 and Moca.
If by "same problem" you mean MoCA being disabled then no... If you purchase your own MoCA adapters then Cox has nothing to do with them. The MoCA network is inside your home on your own internal network. I currently have SB8200 DOCSIS 3.1 cable modem, a separate wireless router mesh system, and 4 MoCA adapters on my internal network. I opt for individual devices rather than the "all-in-one" devices. This way I can swap out devices when/if needed.
I like the sound of that. Do you still have to use a PoE filter on your incoming line before it goes into your SB8200.
I bought these MoCA adapters at the recommendation of the Cox techs that came and upgraded my modem to their newer DOCSIS 3.1 Panoramic Gateway modem with wifi.
Yes. You want the PoE filter on the ingress coax line (the line coming in from the outside). Most coax installs have the ingress coax line coming in and then the line is split. You want
ingress coax line <--> PoE filter <--> coax <--> splitter
Think of MoCA as sending network data along your coax cable lines. Your splitter is where all the different coax lines converge. You need to make sure you have a MoCA compatible splitter so the MoCA signal can travel across to each line attached to the splitter. The PoE filter keeps the MoCA signals from escaping onto the ingress line.
You'll want one of these for your third MoCA device...
This adapter has a coax passthrough port. My setup is
wall <-- coax --> adapter MoCA port
adapter "TV" port <-- coax --> cable modem <-- ethernet --> router WAN port
adapter ethernet port <-- ethernet --> router LAN port
The other adapters simply connect to the coax port in your other rooms. Turn on the MoCA adapters starting with the one closet to your cable modem. The adapters are designed to find each other on the network and negotiate connections automatically. You've got yourself a MoCA network.