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Every few days my internet has a complete outage or I have to reset my modem (sometimes multiple times a day). I have had a tech come out and replace the cable, I have spoke to the techs over the phone, no one can help. The best they offer is for me to pay a discounted price for the day. Really? I would go to another provider, but unfortunately they are the only high speed internet provider in my area. Is there really nothing Cox can/will do to fix this so I can use the internet uninterrupted? I really don’t think I should be paying for services when Cox is failing to provide. Would you pay for a car wash just for them to hand you back the keys to your dirty car, but still demand payment?
I will for sure leave once a competitor comes through. AT&T looked like they were laying cable, but they only offer 1.5 mbps here. Once they get that speed up I am gone. Cox is worthless. I have been on you guys for months close to a year with these issues and you have done nothing. You send a tech out here and he starts drilling and laying cables scattered all over the place (not neat) and jets out the door. Nothing fixed. Not only can I say that among the internet providers, but among all businesses I have ever been a customer to, you would receive the lowest satisfaction rating. Cox has displayed no motivation to help provide the service they are receiving monthly payments for.
Right. Our internet goes out multiple times a day, every day since I got COX just 5 weeks ago. The technician came out and said it was just fine. Well, nothing has changed. Obviously they just want our money. Sadly CENTURYLINK was better.