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My internet has gone out again and for what will be the 4th time I'll have scheduled a tech come out to look at the lines. The trend I've noticed is that the drop cable from the street to the house keeps frying/getting burned up for some reason.
Note in the image the black wire is the drop from the street to the house. The white wire is the line going to the crawl space of the house.
Would there be anything I may say to the tech tomorrow to try and resolve this for good?
Hi all - I wanted to come back and advise what the issue was. I worked with a local electrician who troubleshoot the issue down to the retail purchased modem itself.
He said he found it strange that my parents never had an issue but I did. The only difference is I purchased my modem and they rented theirs from Cox.
I picked up a rental modem from Cox and measured the voltage on the line, nothing. I had spare unsupported modem lying around which I also used to test, 0.04 volts going back out, which was determined to be acceptable.
I'm not sure why my retail modem was kicking out so many volts but it has been sent in for a warranty replacement. I should have looked at that sooner but, hopefully this post will help someone else look at their equipment when trying to find out what may be going wrong for them if they have the same problem.
Current from the modem burned the cable? I don't buy it. Did the electrician check the ground for your house?
I reached out to electrician and he said he didn't get any readings on coax cable when we connected the spare modem. I've taken a few readings on my own with the Cox rental modem connected and powered on in Amps and Volts and i'm not picking up any thing on the multimeter.I'll wait and retest when the new modem from Arris arrives.
Well some high amperage must be melting the coaxial. I am surprised the electrician didn't find the problem. It really is a safety hazard. Good luck.