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My internet has gone out again and for what will be the 4th time I'll have scheduled a tech come out to look at the lines. The trend I've noticed is that the drop cable from the street to the house keeps frying/getting burned up for some reason.
Note in the image the black wire is the drop from the street to the house. The white wire is the line going to the crawl space of the house.
Would there be anything I may say to the tech tomorrow to try and resolve this for good?
How do you know the cable from the street is burning? Does it smell burnt?
Sounds like a bad ground. Suggest technician put a voltmeter on the line and measure the currant on the ground. If it is a bad ground suggest you have a electrician out ASAP.
In the image of my OP you can see the outer casing of the Coax wire is deformed/bubbled up. Additionally there was a burning smell that emanated from the box. Also the plastic casing, housing the connection had burn marks within it as well.
Different ISP but same issue I think. See thread below.
Notice they suggest the power company out so you might want to see if they can come out at the same time as the Cox technician.
My browser doesn't like Imgur.
I'm concerned about these "technicians." What were they doing all along? Just snipping off the end of the cable and replacing it? No concern why the cable was overheating? This is a fire hazard for you and your family. These technicians should lose their certification and license.
If all 4 techs were following policy to ignore any potential electrical hazard, you may have a case with your State BBB.