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Hello. I have a business email that I have used for over 20 years. Two Months ago, Cox blacklisted it as a spammer. I only send legitimate emails and when I send those communications to my Cox customers, they don't go through. I can't even send personal emails to my dear 80+ year old widowed mother any longer. I have also been a Cox customer for 21 years, having signed up with Roadrunner which was eventually purchased by Cox. That is to say, I have been a very long and hopefully valued customer and would like help.
So far, I have contacted your tier 1 support twice and they have been of no help. They read from a script and tell me over and over that you have stringent spam policies. But if I send a plain text email with only the word TEST in it, it is still blocked as spam. That means that Cox has blacklisted my email address. I have emailed to firstname.lastname@example.org and that didn't help.
I can email to every other customer other than Cox listed emails, so this is ONLY and definitely a Cox issue.
I need to know the correct and proper process that Cox has in place to UNblacklist email addresses that were mistakenly blacklisted. As a legitimate business owner and long time valued Cox customer, I expect a prompt and successful response. Thank you.
There is not a lot of business customers on this forum so I don't think you will get much input here. Also the moderators don't support business accounts. Your better of posting to DSLReports.com IMO. Good luck.
PS. Does anyone know if Cox Business outsourced their email like Residential did?
BTW, I assume the email address doesn't end with Cox.net?