I have exposed wires high up on outside of house that Cox box lid/cover does not stay closed. Will I be charged a $75 tech site visit for them to replace box?

I have exposed wires high up on outside of house that Cox box lid/cover does not stay closed. Will I be charged a $75 tech site visit for them to replace box?

  • Hi @Lindy69,

    When the technician finds problems on our side or with any of our equipment, no charges are applied. Only the technician can determine if a fee is waived due to an issue caused by Cox equipment or signal delivery. Please email us at cox.help@cox.com with your full name and address. We can discuss account details and schedule you a Technician.

    Ben S.
    Cox Support Forums Moderator