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I just upgraded to gigablast. I have the panoramic wifi/modem but my internet speeds are now slower than 500mbps I was originally getting. Do I need to now upgrade my Panoramic Modem?
CrystalS said: That would depend on if you have a rental modem from us or if you have your own modem.
Didn't OP say they had a "panoramic wifi/modem"?
call cs, have them reset the modem, it will include updates you may be missing.
What updates? Firmware? If so, I don't think a reset updates the firmware. Where are you getting your data?
yes, updates to the modem/pano unit!! the unit i have has been replaced with the new/latest greatest pano unit.
how do you get the old unit close to the new in performance or if problems can be resolved with the firmware.
from cox tech support when i asked if reset i initiate from online/cox app is the same as when the rep initiates!!
you provide your own equipment, aren't aware of what goes on for folks like me, who've been dealing with cox equipment for a long time.
i respect your knowledge/experience but sometimes you make broad brushstrokes without knowing all the facts.