Gaming and warzone/CoD in general packet burst

Ok Mr. Michaelj,

I have sent two emails to cox.help and have gone into great detail what the issues are with trace routes and links to a forum post which I have put above. I have gotten no response. I know you are just doing your job but telling me to do something that I have already done twice is not very helpful! We are looking into AT&T fiber in our area and will probably be switching over to that service. More bandwidth up and down for less money. My suggestion is contact your network engineers and tell them to do there jobs. You advertise a service that you are not delivering on. I see a lot of unhappy customers on here, who also don't have the option to switch services. I would rather not have to deal with the hassle of switching service either and up until 4 months ago I sang Cox's praises but no longer. I know the pandemic has increases traffic on the net but Cox needs to rise to the challenge to maintain the service that they promise. Not an unreasonable request!