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Internet Connection Keeps Dropping

It is very random, but my panoramic modem/router will just drop internet connection. This started about 3 months after I started service with Cox. It may happen 5-10 times in a row, or not at all for days. It is very frustrating as I use my computer for work, I've contacted the cox office near me and they show that my modem will randomly disconnect, but they have no clue as to why. When I had my internet set up, the tech had to run all new wiring to my apartment, from the street so I know that the wiring isn't bad. The coax cable seems to be in good condition as well, with no obstructions in the connector. 

No Data
  • @Caleb B, Your modem is reporting some time out errors and these errors can cause intermittent drops in the service. Are there any splitters or signal amps on the cable line going to the modem? -Allan, Cox Support Forums Moderator.