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Internet goes out same times every day.

Let's say I manually reset the modem at 5:23pm. Until the next reset or power outage, the modem will lose connection/reset every day at 5:23am, and 5:23pm. My roommate is a teacher working from home due to covid. This is really messing with his online zoom classes. Any ideas? Thanks

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Spudwiggley over 2 years ago +1

I have this same issue. It has been happening for a while. I reset the modem by unplugging and plugging it back in after about 30 second. (There is no reset button on the back of this particular modem...

0 DustinP over 2 years ago

Hello Andrew,

By manually reset, do you mean you are unplugging the power to the back of the modem or have you held the reset button down on the back of the modem for 12 seconds? If holding the reset button on the back of the modem hasn't corrected the issue, then the modem may need to be swapped out.

Dustin
Cox Support Forum Moderator
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0 AndrewAB over 2 years ago in reply to DustinP

No, I have just removed power and battery in the past. I just did the factory reset, hopefully that fixes the issue. See you in 24 hours.
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0 StephanieS over 2 years ago in reply to AndrewAB

AndrewAB

Please reach back out here if this problem continues. I just took a look at your modem and everything looks good.

StephanieS
Cox Forums Support Moderator
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0 AndrewAB over 2 years ago in reply to StephanieS

The factory reset didn't work. Now it's disconnecting at 5:50am and 5:50pm(give or take a few minutes). The exact same time I did the hard reset.
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0 AndrewAB over 2 years ago in reply to AndrewAB

Just want to note it just happened again.
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