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I have been troubleshooting this issue for two months now but it has not gained any traction. I have tried calling in multiple times but can never get past a level 1 support analyst. I have replaced my modem hoping that would make a difference but it is not.
I have performed traceroutes to confirm that the issue seems to be with a cox router - 5 201 ms 58 ms 48 ms langbprj01-ae1.rd.la.cox.net [220.127.116.11].
Been a customer for a very long time and pretty frustrated that it is impacting my work and other activities.
A couple weeks ago some cox trucks were working in this neighborhood and the issues subsided for a few days. But after that it has come back once again.
I would really like to get on the phone with a support engineer that can actually help me out.
What model modem and router do you have? Also, can you include the tracert? If you saw trucks in the area, that would be before hop 5 shown. It would be the first publicly routable IP, like 10.x.x.x or 100.x.x.x. Anything beyond that would be the head end or servers which would be inside buildings.
I will send the full traceroute via email to email@example.com. Thank you for the reply
Any way to remedy this? I've had 4 technicians out and they fixed the tap and a port on the tap. The issue still persists and like clockwork I am seeing 200ms to google.com and 30% packetloss around 5pm every day (weekdays are usually worse). Getting 1-5% PL throughout every day. Makes some activities impossible.
Could it be something in the neighborhood or an issue with one of the nodes. I have seen 20+ cox trucks in this area over the last few weeks so I am assuming there are numerous problems going on.
Any way to get a L2 or L3 tech to actually diagnose the problem? I have been a customer for a really long time.
Patlock...where in Mesa are you? We were having consistent issues late October thru November)Power and McDowell area). Tech reran cable line, replaced a splitter that was in node for no reason. Minor hardware stuff. Still had issues after that work. Then they replaced a board in street node early this month. It's been better.
We were experiencing similar outages like clockwork at 6 PM and often around 9 AM. Was a pain and it became predictable.
Cox has upgrade issues they are dealing with, which was acknowledged one day by a rep in Fla. I spoke with.
I have an old Arris Surfboard modem. Works fine. Always has...It's on their end.