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So, Just got my new modem and works okay. Based on past experience, I got on chat and asked if it had the latest firmware. I have found that when I have called in the past with some issues with my modems, there were indeed firmware updates that Cox then installed and solved those issues. Especially with a new (to me) modem, they did not push firmware until I asked.
I chatted with a woman who reassured me indeed my CGM4140 had the latest firmware. I asked her if she knew the version and she confidently replied "DOCSIS3.1"
Now, I'm not so sure that I do have the updated firmware. Still get a sense that the modem is not operating as efficiently as it should. No way for me (that I can find) to check firmware version and certainly no way to do anything about it if I could.
Anyone else with issues regarding getting firmware for their CGM4140 - any way to check what version I have?
Docster said:I asked her if she knew the version and she confidently replied "DOCSIS3.1"
LOL! Good luck on your quest.
What has happened to its Tech Support? In the rarity I'd call...and that's not a statement of me but rather a statement of reliability...I used to learn things from Tech Support. Now, it's just head-shaking.
In a past organization, we used to have a web page for Certificates to Operate. If there were software updates for any platform...PC, router, firewall, applications, etc...it'd be listed on this CTO page with a status: acknowledged, testing, approved, disapproved.
If a customer wanted a status, they'd go to the CTO. If an update wasn't listed, they'd call and we'd update. The CTO was a 1-stop-shop and Cox should employ it.