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We consistently average around 30 GBs per day, but got notified this morning (21 days into the billing cycle) that we are almost 250 GBs over for the month. After checking My Data Usage, it shows that the average for the first 20 days is consistent, but yesterday (10/03/2020) was 1,090 GBs just for that one day!!! We were outside almost all day, and didn't stream or download any more than a typical day. There is clearly a bug w/ Cox's data usage tracking. See below for images of our daily usage as reported by Cox.
Is anyone seeing anything similar?
I've already been on chat w/ two level 1 support reps. The first one, "Shireida J.", had no clue what I was talking about, said she would create me a ticket, but after about 20 minutes transferred me to another level 1 support rep (without even telling me). The second one, "Miah D.", verified that a ticket had not been created and had no idea why I was transferred.
Thank you to anyone who can help.
I found no evidence of any back-up program that ran (or was configured to run). I double checked each of our desktop / laptop computers. We haven't changed anything in months and have never experienced this.
Yes, I just experienced the same problem. Someone responded that there is congestion in the bandwidth, whatever that means. The big concern is Cox charging people extra without asking for permission. As I understand it, they will increase your rate $10 a month for each 50 gig above 1.25 terabytes. Is there possible fraud here on the part of Cox?
It shows that my unit used nearly 1 terabyte in one month. Yet we didn't download movies or play online video games. Something is rotten in Denmark.