Days and days of "there is currently an outage"
For 7-10 days now my service has been sporadic at best, non-existent for most of the time. Gradually worsening so that today the modem, that fine useless overpriced Panoramic device you push onto everybody, spends more time reconnecting than it does providing me with service.
Each time I get a connection and reopen the Cox app it will tell me there's an outage. Each time it reconnects, the estimated repair time gets pushed back making me really think this time is merely fictional in the first place. I've yet to see a Cox truck anywhere close to where the main boxes are in my location.
The service line to my house was ran new 2 years ago. The interior line was run by you at the same time. There's only one splitter on the line installed by you right where the service comes in to split between the tv and modem. The modem is less than 2 ft from that point.
Until today it was merely internet / phone that would go out. Today it's even tv. Clearly there is something wrong somewhere. Exactly what does it take for Cox to provide the service that I pay you over $225 a month for and about to go up? You are really quick to almost daily spam my email with notifications that I can now get Gigabit service. Why would anyone pay for that when you can't even consistently provide me with the Classic 300?
Getting support is impossible. My internet doesn't stay connected long enough to open a live chat. My phone doesn't stay connected long enough to even call support.
