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Hisoka's avatar
Hisoka
New Contributor
4 years ago

Large amount of Uncorrected downstream, intermittent service drops

Hello,

I've been running the gigablast tier now for a few months, and while peak speeds are as expected, I do have frequent blips in service. Looking at the modem stats, I seem to have very high levels of both corrected and uncorrected packet data. Resetting the modem does not help, the errors quickly accumulate again. What can I do to improve the quality of the connection?

Modem: MB8600

Connection: Single cable to street pedestal, no splitters

https://imgur.com/a/pttRql5

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  • SharonL's avatar
    SharonL
    Former Moderator
    4 years ago
    Hello, this appears as if you may need someone to investigate your account personally. We would be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thank you.

    Sharon
    Cox Support Forum Moderator
    • Hisoka's avatar
      Hisoka
      New Contributor
      4 years ago

      Thank you. I have sent an email to the address provided and will wait for a reply.