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I've been dealing with a spotty connection for the past few weeks, well, few months really, but the past few weeks have been exceptionally bad.
I've noticed that during the periods of Cox network failures my data "usage", as shown on their website, is significantly higher than normal. During these periods it also deviates significantly from the throughput logged by my gateway, which is both fairly consistent day-to-day and more representative of the expected network load.
My assumption is that this is due to retries initiated by the modem. There have been a huge number of un-correctable errors logged by the modem across a number of channels during these periods, so that seems to support my theory.
Does anyone have any insight into this?
I feel your on point, but you will never get Cox to admit it, even if they were aware. The only way to really push back is to have a alternate way to measure your data usage. Do you use your own router or rent one from Cox?
So, a large amount of un-correctable errors would increase "data usage" if it results in a retry?
For example cloud synchronization with file storage that fails to upload multiple times, or a VPN that has to constantly re-authenticate when the connection drops?
It sounds like I'm about to be billed in $10 increments for lack of service. That can't be right, can it?
I do have that ability, and the fact that the numbers (mine vs Cox) don't match is what got me thinking about this.
First, oops. So used to Cox customer's using the Panoramic junk. What model is your router or how are you measuring data?
Second, I think the usage time line differs then most others and that could play a role in differences. Also, your data wouldn't include overhead. The question I have is uncorrectables considered overhead. Good luck on your query.