Forum Discussion

Pearl_Onion's avatar
Pearl_Onion
New Contributor
4 years ago

No e-mail since Saturday. Three times with tech support - no resolution.

Did all the settings changes - no results. 

6 Replies

  • MaryF's avatar
    MaryF
    Former Moderator

    Hi Pearl Onion,

    Do you access your Cox email on Cox.com or do you have it set up on a third party email client?

    Mary
    Cox Support Forums Moderator

    • jolhan's avatar
      jolhan
      New Contributor

      I log with cox email but getting same message

      "Unable to connect to mail server. Possible reasons: The mail server is (temporarily) down or there are network connection problems. Please try again in a few minutes."

      any other site works perfectly,,,COX side again not the internet

      what are you doing COX,,,

  • jolhan's avatar
    jolhan
    New Contributor

    no email again keep getting this message " Unable to connect to mail server. Possible reasons: The mail server is (temporarily) down or there are network connection problems. Please try again in a few minutes."

    happen over and over again??????

    • Allan's avatar
      Allan
      Moderator
      @Jolhan, How are you attempting to access your emails? Are you using outlook or another third party email client or are you trying to access your emails on cox.com? -Allan, Cox Support Forums Moderator.
    • bearone2's avatar
      bearone2
      Contributor III

      did you change setting on every device that access email? if not the server thinks you're being attacked!