Outage on 8/11 now my modem wont stay connected, keeps dropping
we had an outage in Gilbert early this morning after midnight. once it was over around 8am though the internet connection wont stay up, it keeps dropping every min over and over. as you can see from this ping
Reply from 45.60.45.167: bytes=32 time=18ms TTL=57
Reply from 45.60.45.167: bytes=32 time=18ms TTL=57
Reply from 45.60.45.167: bytes=32 time=17ms TTL=57
Reply from 45.60.45.167: bytes=32 time=21ms TTL=57
Reply from 45.60.45.167: bytes=32 time=18ms TTL=57
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 45.60.45.167: bytes=32 time=20ms TTL=57
Reply from 45.60.45.167: bytes=32 time=23ms TTL=57
Reply from 45.60.45.167: bytes=32 time=18ms TTL=57
Reply from 45.60.45.167: bytes=32 time=17ms TTL=57
Reply from 45.60.45.167: bytes=32 time=18ms TTL=57
I called cox and they couldnt figure anything out so someone is now scheduled to come out but not till thursday and i need this for work. I have rebooted modem, router etc multiple times but it doesnt help. i have a netgear cm1000 and gigablast service. This is the log from the modem showing these weird errors, anyone have any ideas how to fix ? please let me know ASAP since i cant work like this with it dropping constantly.
thanks
Vince
| Time | Priority | Description |
| 2020-08-11, 17:36:36 | Notice (6) | CM-STATUS message sent. Event Type Code: 20; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=a0:04:60:fc:14:00;CMTS-MAC=d4:ad:71:0d:3d:64;CM-QOS=1.1;CM-VER=3.1; |
| 2020-08-11, 17:36:36 | Notice (6) | CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0.;CM-MAC=a0:04:60:fc:14:00;CMTS-MAC=d4:ad:71:0d:3d:64;CM-QOS=1.1;CM-VER=3.1; |
| 2020-08-11, 17:36:27 | Warning (5) | Dynamic Range Window violation |
| 2020-08-11, 17:36:27 | Warning (5) | RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=a0:04:60:fc:14:00;CMTS-MAC=d4:ad:71:0d:3d:64;CM-QOS=1.1;CM-VER=3.1; |
| 2020-08-11, 17:36:27 | Warning (5) | Dynamic Range Window violation |
| 2020-08-11, 17:36:27 | Warning (5) | RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=a0:04:60:fc:14:00;CMTS-MAC=d4:ad:71:0d:3d:64;CM-QOS=1.1;CM-VER=3.1; |
| 2020-08-11, 17:36:21 | Notice (6) | TLV-11 - unrecognized OID;CM-MAC=a0:04:60:fc:14:00;CMTS-MAC=d4:ad:71:0d:3d:64;CM-QOS=1.1;CM-VER=3.1; |
| 2020-08-11, 17:36:21 | Warning (5) | DHCP WARNING - Non-critical field invalid in response ;CM-MAC=a0:04:60:fc:14:00;CMTS-MAC=d4:ad:71:0d:3d:64;CM-QOS=1.1;CM-VER=3.1; |
| 2020-08-11, 17:36:17 | Notice (6) | Honoring MDD; IP provisioning mode = IPv4 |
| 2020-08-11, 17:34:43 | Notice (6) | CM-STATUS message sent. Event Type Code: 20; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=a0:04:60:fc:14:00;CMTS-MAC=d4:ad:71:0d:3d:64;CM-QOS=1.1;CM-VER=3.1; |
| 2020-08-11, 17:34:43 | Notice (6) | CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 3.;CM-MAC=a0:04:60:fc:14:00;CMTS-MAC=d4:ad:71:0d:3d:64;CM-QOS=1.1;CM-VER=3.1; |
| 2020-08-11, 17:34:30 | Warning (5) | Dynamic Range Window violation |
| 2020-08-11, 17:34:30 | Warning (5) | RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=a0:04:60:fc:14:00;CMTS-MAC=d4:ad:71:0d:3d:64;CM-QOS=1.1;CM-VER=3.1; |
| 2020-08-11, 17:34:30 | Warning (5) | Dynamic Range Window violation |
