I upgraded to Ultimate 500 was getting 450/10 then a week later I couldn't check my data usage and was only getting 200/10 I check my account on my phone it says unknown tier ? Could I get the correct tier resent to my modem tried chat all they did is try to sell me things I don't want.
I guess the squeaky wheel gets the oil reset the modem and the speed is back where it used to be still have no idea how much data I am using. Support has no idea either but they instantly wanted to sell me more without telling me how much I used 😞
Might need to call and ask them to reset the config on your modem
you should see the service you're getting when you sign in to the cox residential homepage.
