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casadlocho's avatar
casadlocho
New Contributor
4 years ago

Intermittent T3 timeouts

This has been happening for few weeks now.

Every time we call support they will reset the modem and it will be okay for few hours before it starts happening again.

Can someone tell me what is going on? We will request for a tech visit as well


https://imgur.com/hHCKidz

https://imgur.com/IftKLGR

Thanks

T3 time-out

3 Replies

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  • Allan's avatar
    Allan
    Moderator
    4 years ago
    Hello. You should not be getting a lot of time out errors. Do you have any splitters on the cable line going to the modem? -Allan, Cox Support Forums Moderator.
  • Zurq's avatar
    Zurq
    Contributor II
    4 years ago

    I know from experience that T3's usually mean ingress somewhere in the line, or the line going to the modem.

    • casadlocho's avatar
      casadlocho
      New Contributor
      4 years ago

      Yes. I bought a new coax cable to see if it will help. It's been fine until just now where T3 timeout happened again.