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Beware of the “upgrade for 50 cents LESS than your current plan” on Cox Upgrade page. Cox is a scam artist. Upgraded for the website price... told me it was actually going to be $20 more than the “50 cents less than your current plan”... like it states on THEIR website... even with the “all-in” pricing - which is a total scam by the way, says it includes equipment and surcharges.. it doesn’t. What Cox is doing is called false advertising, this will be reported to the BBB.
i always talk to a rep, don't go by just the website.
btw, good luck with complaint!!
If you file a class action let me know. This company is trash.