Read the forum guidelines
I am at a loss of ideas with my internet connection quality. I have been getting random ping spikes and packet loss in all online games and discord. This has been going ever since I moved into this house in September 2019, which is less than a mile away from my old house. First I had problems with the internet making my modem/router (Netgear c6300) turn off and on. This did not happen at my old house. I called cox about 5 times to have them say it was the modem/router so I went out and purchased a Netgear cm1200 and Netgear r7000. Same thing happened for about two weeks. I called cox and they said that I have to get "their modem" or they can't do anything to help. So I got the Cox Panoramic modem/router. Same exact problem was happening. Called Cox about 5 times and they sent out a tech that replaced the moca filter and all the ends on the coax cables in the box on the side of the house and in the room where the modem was located. Problems still persisted and I called cox another 5 times at least and they sent out another tech. This one said he could do nothing because there was something he couldn't fix and needed to schedule maintenance. That took about 3-4 days and they had fixed the majority of the random restart and disconnects. So after that I had switched back to the modem/router so I didn't have to pay a monthly fee for the Panoramic. I switched back to the cm1200 and r7000 and still noticed random ping spikes. I was so frustrated and felt like I tried everything but it still wasn’t fixed.
Some things I have tried at this point: new coax straight to box outside from modem, moving the modem to a different room in the house, attenuators, not using router, three different computers, and new ethernet cords (cat7). So after all that I thought maybe it was the modem again even though the cm1200 is a top of the line modem I bought another new modem and router (SB8200 and XR500). The issue still persists and I had called Cox another 2 times to tell them what was going on and they sent out another tech... He came and replaced the coax from the modem to the box outside. He basically gave me the rundown and said the internet was not meant for gaming and I understand this but it’s so frustrating when you're playing a competitive game like CS:GO and you start teleporting and getting ping spikes to 100-200 to a US West server at random times. I don’t see my friends or other players having this issue. I’m lost on what to do at this point. I've spent a lot of money and time trying to diagnose this problem.
Here is my modem status page if it helps any: https://imgur.com/a/rxmF6lS
4th tech out and he replaced the drop from my house to the tap. He said it was bad and replaced it. Issues are still apparent and I realized I'm defiantly not alone and have found numerous videos on this subject pertaining to Cox and node saturation. Here's a PingPlotter screenshot if it even matters. https://imgur.com/a/n45uDj0
Did you get your problem solved? because there will be one tech guy to come to my house and figure out the problem. Thanks
No the problem is there is to many people on my node which causes packet loss and ping spikes. It's not my hardware I have gotten a cm1200 and two different sb8200s as well as the cox panoramic modem. Replaced all cabling up to the pedestal outside my house and new cat7 Ethernet cables inside. Nothing I can do except have someone higher up come out to my neighborhood and get a node split or switch service providers. It's very sad not being able to compete in games because of this internet issue that has been going on for 7 months...
I have the same issues for years but Cox doesn't really do anything. I play CS:GO too and I teleport as well. My speed is 150mb down 10mb up. I even try to control the up and down stream speed to 10mb down and 2mb up so there are no too big of a space for the packets to come in and go if you catch my drift. Still! the problem is there. The problem is Cox's services. I already tried to reason and battle with them but they wont admit that it's their servers that are not sending right. I believe they have a really old server system that can't handle the satisfaction we need. I have a whole thread like this that clearly points that their server is sending losses to the destined server i.e. CSGO server. If you want to check my thread see if it will help you or maybe fuel your frustration more click the link below https://forums.cox.com/forum_home/internet_forum/f/internet-forum/24675/packet-loss-for-a-month-now
Yeah I saw it before I posted mine, it's very depressing having to try for so long but no fix.. here is a another pingplotter I am recording so I can send some to FCC and BBB https://imgur.com/a/WLxMT77
its so evident how the packet loss starts at your isp local server host. Hop #2. And they will play blind.
It's obviously a node issue. Another tech came out today and basically acknowledged something was wrong but said nothing else because he can't come inside due to the covid-19 situation. Such a ridiculous situation paying $100 a month for internet that I'm only getting half speed and packet loss and ping spikes. Truly could care less of the speed I just want a stable connection so I can compete again online.