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Maybe somebody here wants to see if they can explain what is going on. For months now I have had short periods of poor service almost always in the evening. I have had multiple techs out who could find no issue. I have replaced every piece of equipment on my side of the connection, including the cable modem, at the suggestion of cox support. I have been put on "home monitoring" and been told nothing indicates any of the lines leading to my modem need to be replaced. I sometimes get error messages in the event log of the modem and have corrected/uncorrected packet counts but those do not correspond to the time of these interruptions.
Nobody seems to want to admit there is an issue or seems to get back to me with any information. I started documenting the issue at the end of December here https://www.dslreports.com/forum/r32616178-NV-Intermittent-latency-spikes-and-packet-loss
Seems like it has to be usage related. Ingress or congestion that increases as people use it more during the evening? Tech is coming out in the morning.
glefever2181 said:Odog and Jim are both seeming to be actively avoiding any posts like this
Nothing a PM shouldn't be able to fix. Be nice but the squeaky wheel gets the grease.
Everything is hard wired and I still get the issue when directly connecting a computer to the modem. The techs that came out seem good and said they would set up monitoring and come back out on Tuesday. Issue continues so hopefully this is showing up in the data collected:
Hey I just wanted to come here and post that you are not alone. This has been happening quite literally for the past probably 9 weeks in my area of Vegas (Paradise) as well and of course they never find anything wrong. It's beyond freaking frustrating at this point and the only thing they can tell me anymore is 'be patient' because 'they are upgrading the area'. That doesn't help that I maybe have service 30-40% of the time.