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usecom's avatar
usecom
New Contributor
5 years ago

2 weeks ago tech came out ,sub contractor, found all sorts of issues; continued in description

Sub contractor tech came out about 2 weeks ago after going thru several level 1 techs that had very varied levels of knowledge. He found several issues and ran a new drop line, new line from the box to the modem and fixed the issue of a vary unstable connection that would just basically give up. Now a tech is scheduled for today for the same issues. 

Been with COX for quite a while having phone and cable with internet over 18 years so I guess I am patient or stupid. Dropped all my service except internet because of signal issues and cost.  I have a i7 9700 K on a Z390 Taichi MB running Win10 64bit 32GB DDR4 with 3 SSDs and 2080 GTX 11GB ti with Netgear COX approved modem and Router CM-1000 and RAX-80. Paying for GigaBlast and getting on average 500 to 650 Mbps so speed is not a huge issues. Any ideas? 

2020-01-20, 00:24:07 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=;CMTS-MAC=00:38:df:08:fe:af;CM-QOS=1.1;CM-VER=3.1;
2020-01-20, 00:13:44 Warning (5) Dynamic Range Window violation
2020-01-20, 00:13:44 Warning (5) RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=;CMTS-MAC=00:38:df:08:fe:af;CM-QOS=1.1;CM-VER=3.1;
2020-01-20, 00:11:52 Notice (6) DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 3.;CM-MAC=;CMTS-MAC=00:38:df:08:fe:af;CM-QOS=1.1;CM-VER=3.1;
2020-01-20, 00:11:47 Notice (6) TLV-11 - unrecognized OID;CM-MAC=;CMTS-MAC=00:38:df:08:fe:af;CM-QOS=1.1;CM-VER=3.1;
2020-01-20, 00:11:47 Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MAC=;CMTS-MAC=00:38:df:08:fe:af;CM-QOS=1.1;CM-VER=3.1;
Time Not Established Notice (6) Honoring MDD; IP provisioning mode = IPv4
Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=00:38:df:08:fe:af;CM-QOS=1.1;CM-VER=3.1;
Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
2020-01-18, 13:16:11 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=;CMTS-MAC=00:38:df:08:fe:af;CM-QOS=1.1;CM-VER=3.1;
Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
2020-01-08, 04:11:35 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=;CMTS-MAC=00:38:df:08:fe:af;CM-QOS=1.1;CM-VER=3.1;
2020-01-07, 11:00:18 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=;CMTS-MAC=00:38:df:08:fe:af;CM-QOS=1.1;CM-VER=3.1;
2020-01-07, 09:47:23 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
2020-01-07, 09:47:19 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=;CMTS-MAC=00:38:df:08:fe:af;CM-QOS=1.1;CM-VER=3.1;
2020-01-07, 09:46:59 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=;CMTS-MAC=00:38:df:08:fe:af;CM-QOS=1.1;CM-VER=3.1;
2020-01-07, 09:46:59 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=;CMTS-MAC=00:38:df:08:fe:af;CM-QOS=1.1;CM-VER=3.1;
2020-01-07, 09:46:40 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=;CMTS-MAC=00:38:df:08:fe:af;CM-QOS=1.1;CM-VER=3.1;
2020-01-07, 09:46:40 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=;CMTS-MAC=00:38:df:08:fe:af;CM-QOS=1.1;CM-VER=3.1;
2020-01-07, 09:46:20 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=;CMTS-MAC=00:38:df:08:fe:af;CM-QOS=1.1;CM-VER=3.1;
2020-01-07, 09:46:19 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=;CMTS-MAC=00:38:df:08:fe:af;CM-QOS=1.1;CM-VER=3.1;
2020-01-07, 09:45:32 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=;CMTS-MAC=00:38:df:08:fe:af;CM-QOS=1.1;CM-VER=3.1;
2020-01-07, 09:45:26 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=;CMTS-MAC=00:38:df:08:fe:af;CM-QOS=1.1;CM-VER=3.1;
2020-01-07, 09:45:23 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=;CMTS-MAC=00:38:df:08:fe:af;CM-QOS=1.1;CM-VER=3.1;
2020-01-07, 09:25:49 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
2020-01-07, 09:23:12 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
2020-01-07, 09:23:08 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=;CMTS-MAC=00:38:df:08:fe:af;CM-QOS=1.1;CM-VER=3.1;
2020-01-07, 09:22:48 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=;CMTS-MAC=00:38:df:08:fe:af;CM-QOS=1.1;CM-VER=3.1;
2020-01-07, 09:22:48 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=;CMTS-MAC=00:38:df:08:fe:af;CM-QOS=1.1;CM-VER=3.1;
2020-01-07, 09:22:29 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=;CMTS-MAC=00:38:df:08:fe:af;CM-QOS=1.1;CM-VER=3.1;
2020-01-07, 09:22:29 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=;CMTS-MAC=00:38:df:08:fe:af;CM-QOS=1.1;CM-VER=3.1;
2020-01-07, 09:22:09 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=;CMTS-MAC=00:38:df:08:fe:af;CM-QOS=1.1;CM-VER=3.1;
2020-01-07, 09:22:08 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=;CMTS-MAC=00:38:df:08:fe:af;CM-QOS=1.1;CM-VER=3.1;
2020-01-07, 09:21:19 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=;CMTS-MAC=00:38:df:08:fe:af;CM-QOS=1.1;CM-VER=3.1;
2020-01-07, 09:21:17 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=;CMTS-MAC=00:38:df:08:fe:af;CM-QOS=1.1;CM-VER=3.1;
2020-01-07, 09:00:28 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
2020-01-07, 09:00:24 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=;CMTS-MAC=00:38:df:08:fe:af;CM-QOS=1.1;CM-VER=3.1;
2020-01-07, 09:00:24 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=;CMTS-MAC=00:38:df:08:fe:af;CM-QOS=1.1;CM-VER=3.1;
2020-01-07, 09:00:23 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=;CMTS-MAC=00:38:df:08:fe:af;CM-QOS=1.1;CM-VER=3.1;

Been with COX for quite a while having phone and cable with internet over 18 years so I guess I am patient or stupid. Dropped all my service except internet because of signal issues and cost.  I have a i7 9700 K on a Z390 Taichi MB running Win10 64bit 32GB DDR4 with 3 SSDs and 2080 GTX 11GB ti with Netgear COX approved modem and Router CM-1000 and RAX-80 

2020-01-20, 12:45:03 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=;CMTS-MAC=00:38:df:08:fe:af;CM-QOS=1.1;CM-VER=3.1;
2020-01-20, 12:33:06 Notice (6) CM-STATUS message sent. Event Type Code: 3; Chan ID: N/A; DSID: �; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=;CMTS-MAC=00:38:df:08:fe:af;CM-QOS=1.1;CM-VER=3.1;
2020-01-20, 12:33:06 Warning (5) Unicast DSID PSN startup error
2020-01-20, 12:32:55 Warning (5) Dynamic Range Window violation
2020-01-20, 12:32:55 Warning (5) RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=;CMTS-MAC=00:38:df:08:fe:af;CM-QOS=1.1;CM-VER=3.1;
2020-01-20, 12:32:49 Notice (6) DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 3.;CM-MAC=;CMTS-MAC=00:38:df:08:fe:af;CM-QOS=1.1;CM-VER=3.1;
2020-01-20, 12:32:44 Notice (6) TLV-11 - unrecognized OID;CM-MAC=;CMTS-MAC=00:38:df:08:fe:af;CM-QOS=1.1;CM-VER=3.1;
2020-01-20, 12:32:44 Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MAC=;CMTS-MAC=00:38:df:08:fe:af;CM-QOS=1.1;CM-VER=3.1;
Time Not Established Notice (6) Honoring MDD; IP provisioning mode = IPv4
Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=00:38:df:08:fe:af;CM-QOS=1.1;CM-VER=3.1;
Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
2020-01-20, 12:31:50 Critical (3) Resetting the cable modem due to docsDevResetNow
2020-01-20, 00:24:07 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=;CMTS-MAC=00:38:df:08:fe:af;CM-QOS=1.1;CM-VER=3.1;
Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=00:38:df:08:fe:af;CM-QOS=1.1;CM-VER=3.1;
Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
2020-01-18, 13:16:11 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=;CMTS-MAC=00:38:df:08:fe:af;CM-QOS=1.1;CM-VER=3.1;
Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
2020-01-08, 04:11:35 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=;CMTS-MAC=00:38:df:08:fe:af;CM-QOS=1.1;CM-VER=3.1;
2020-01-07, 11:00:18 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=;CMTS-MAC=00:38:df:08:fe:af;CM-QOS=1.1;CM-VER=3.1;
2020-01-07, 09:47:23 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
2020-01-07, 09:47:19 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=;CMTS-MAC=00:38:df:08:fe:af;CM-QOS=1.1;CM-VER=3.1;
2020-01-07, 09:46:59 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=;CMTS-MAC=00:38:df:08:fe:af;CM-QOS=1.1;CM-VER=3.1;
2020-01-07, 09:46:59 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=;CMTS-MAC=00:38:df:08:fe:af;CM-QOS=1.1;CM-VER=3.1;
2020-01-07, 09:46:40 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=;CMTS-MAC=00:38:df:08:fe:af;CM-QOS=1.1;CM-VER=3.1;
2020-01-07, 09:46:40 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=;CMTS-MAC=00:38:df:08:fe:af;CM-QOS=1.1;CM-VER=3.1;
2020-01-07, 09:46:20 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=;CMTS-MAC=00:38:df:08:fe:af;CM-QOS=1.1;CM-VER=3.1;
2020-01-07, 09:46:19 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=;CMTS-MAC=00:38:df:08:fe:af;CM-QOS=1.1;CM-VER=3.1;
2020-01-07, 09:45:32 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=;CMTS-MAC=00:38:df:08:fe:af;CM-QOS=1.1;CM-VER=3.1;
2020-01-07, 09:45:26 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=;CMTS-MAC=00:38:df:08:fe:af;CM-QOS=1.1;CM-VER=3.1;
2020-01-07, 09:45:23 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=;CMTS-MAC=00:38:df:08:fe:af;CM-QOS=1.1;CM-VER=3.1;
2020-01-07, 09:25:49 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
2020-01-07, 09:23:12 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
2020-01-07, 09:23:08 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=;CMTS-MAC=00:38:df:08:fe:af;CM-QOS=1.1;CM-VER=3.1;
2020-01-07, 09:22:48 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=;CMTS-MAC=00:38:df:08:fe:af;CM-QOS=1.1;CM-VER=3.1;
2020-01-07, 09:22:48 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=;CMTS-MAC=00:38:df:08:fe:af;CM-QOS=1.1;CM-VER=3.1;

1 Reply

  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    @Usecom

    If you continue to have an issue please email my team your full-service address and full name to cox.help@cox.com.

    Jonathan J
    Cox Moderator