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I recently got Cox Internet with the Self Install Kit. I am using my own modem. I called Cox to activate the modem.
After numerous tries the modem would not activate. They did send out a technician to the house. The only thing he did was call Cox and have them delete the existing information and then the modem was able to activate. Now I am charged $55 for Professional Installation.
In my eyes the problem was on their side not mine. Anybody had this experience?