Has anyone noticed a large increase in the GB usage at the end of their year statement? and never had this problem before ever?

I have been a cox customer for almost a yr, I ONLY switched to cox because a family member works for them and referred me, I haven't had a problem with my billing and NEVER went over my GB data EVER. I am a single mother with 3 yr. I work full time and I know my 3 yr old is not using my data up. The rep that i spoke to really couldn't explain just said well it shows your data is over so you must of went over. I have see past forums with people complaining about this, no lap tops in house or any other devices that can be streaming just 3 tv's and one never is used. I feel this is a mistake and I feel overcharged. If someone would explain to me exactly what caused this would be great, 2 other people I know had this happen to them too.  something is not right. I feel like this is a scam. I work with the public everyday and provide customer care, I am loyal customer and always pay my bill I feel taken advantage of. Nobody will prob read this but I will share my story with everyone I know and NEVER recommend COX to anyone. 

Parents
No Data
Reply
  • This month is definitely suspicious.  We never exceeded our limit last year.  Actually, since they started capping.  Now on pace to exceed the quota this month, and we've not changed a thing.

    I've downgraded what I can on the devices to Good, not Better or Best resolution on Firestick devices.  Disconnect the devices all together at times.  I monitor our usage quite closely and going over 40 GB per day is rare for us.  We've gone 49+ GB 5 times this month, with no explanation. I did 22GB on Thursday, but that day want's much different from yesterday when I hit 49GB...give or take perhaps 4-5  hours more of Roku streaming....explain?!!  Definitely shouldn't more than double my usage.  I called in last week and got little help.

    Customer service needs a better explanation.  I suggest they start providing consumers data usage by the hour so they can identify when/what is happening...and not by having to buy a new modem.  Post it.  They prefer to keep consumers in the dark it appears.

    Very frustrated with poor, or no explanations for such events.

    My viewing habits haven't changed.  If anything, I've curtailed them the past couple of weeks to figure out what's going on...it's definitely not my end.  

    Cox needs to explain it, or credit for the inconvenience.

Children
No Data