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Intermittent latency spikes have disrupted my ability to game, so I have resorted to adding a Centurylink DSL line just for gaming. The line is slow from a download and upload perspective, but the latency is very consistent, which makes gaming possible. I would like to know if Cox would be willing to reimburse me the $50 a month that I have to pay Centurylink since Cox is unable to provide consitent latency. The issue typically occurs at my first hop which is 10.36.72.1. I use pingplotter so I can see the latency and packet loss carrying through on the traceroute to just about any server I ping.
Here is a pingplotter scan
You've got to be kidding me. You run an internet company and you cant even view the contents of a link. I just opened the link to make sure it was still working, and it's fine. You guys are hilarious.
@Drmsand100 The referenced website can't be viewed by other people because it requires permission. The following is displayed when the link is clicked.
Here is what my ping looks like often early in the morning. The fact that I can get low jitter at times suggests that the problem is not local to my equipment, or another local source, etc.
It is likely that the extreme jitter I experience, which can almost shut down my data flow at times, is related to congestion interacting with insufficient or faulty COX hardware.
My current setup includes both a modem and router. I have an Araknis router and a SB8200 (Arris) modem. I will bypass the router and connect directly to the modem, then I will run another pingplotter. BTW. I have done this myself many times and the results are the same.
As far as the gaming server being the final hop, I can also do that, but it makes no difference, I use the open DNS server address 22.214.171.124 because it is extremely reliable from an ICMP echo standpoint. You will get a more accurate picture of your network issues using this as the final hop on the trace.
I can do this later this evening and submit another image link.
Also, if you are referring to the address that I provided, 10.36.72.1 is the ip address for your CMTS. That's your equipment, not mine. You know this, right?