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Intermittent latency spikes have disrupted my ability to game, so I have resorted to adding a Centurylink DSL line just for gaming. The line is slow from a download and upload perspective, but the latency is very consistent, which makes gaming possible. I would like to know if Cox would be willing to reimburse me the $50 a month that I have to pay Centurylink since Cox is unable to provide consitent latency. The issue typically occurs at my first hop which is 10.36.72.1. I use pingplotter so I can see the latency and packet loss carrying through on the traceroute to just about any server I ping.
I have tried to cut and paste the pingplotter graph into the forum chat and I can't. I would love to show you the issue. In order to insert an image, I need a url?
I'm a somewhat knowledgeable user in that I am very familiar with pingplotter, latency, jitter, bufferbloat, routers, modems, etc. It is very clear to see what the issue is. It is network congestion driven jitter and PL. It occurs intermittently, for days usually at the first hop beyond my router, 10.36.72.1, which is an ISP problem. I know that whoever answers this forum post will not be able to do squat to fix it. It's a general COX corporate problem. They don't care enough about gaming users to do anything. Whatever. It's just a bummer, paying for service which is substandard. It seems like monopolized industries such as cable just take advantage of their consumers. If you think you can get my $50/month refunded, then let's keep the chat going.
Here is a pingplotter scan