For the last week, I have had intermittent connection drops at the modem throughout all hours of the day. Before I continue, let me clear up a few things: A) I have lived in this residence (with internet service) since January. B) The modem (Arris SB6183) has been connected in the living room since installation, and has not moved. C) This is NOT a wireless issue. The router (Netgear XR500) is up to date (and has no recent updates) to the firmware. D) The event logs for the modem show almost non-stop issues. I have uncorrectables over 900+ on individual channels, and this has not been the norm until this past week. https://ibb.co/HDYyYk4https://ibb.co/hXhmwM1https://ibb.co/cwJfHvHhttps://ibb.co/7QRrw2g I've already gone through power cycling the modem, resetting the modem to factory default settings (multiple times), and checked for everything possible that could be causing the issues on my end, but the event logs pretty clearly show that this is not the case. I spent easily 100+ hours on the phone with Cox support for internet issues at my last residence in 2018, and I have absolutely no desire to do so again. However, this constant interruption of service is causing me many problems, not only because I am a gamer, but I also am in the process of building a business from home (which obviously requires internet). I've seen quite a few similar posts on here while trying to troubleshoot solutions on my own, but this doesnt seem to be anything that is correctable without contacting you. *I've also dropped connection 4x while attempting to post this.

Posted here many times before, especially related to upload speeds in the Vegas area. This past week has been especially bad and unworkable. Before they're letting me open a ticket for a field supervisor to check out the neighborhood node, they're making me have ANOTHER tech visit my home. This is all a big joke; I guess not enough of us complain for them to actually care enough to fix their decaying infrastructure. I'm losing money though and am furious with the way this company treats us.

You're downstream signal levels look fine but your upstream signal levels are below what's recommended for the modem. See: https://arris.secure.force.com/consumers/articles/General_FAQs/SB6183-Cable-Signal-Levels If you go straight from the wall to the modem with no splitters it sounds like you'll need a service tech to fix whatever is causing your upstream signal levels to be so low.

More of the same, last night and again this morning https://ibb.co/tZqRPrVhttps://ibb.co/j8XN7V9 https://ibb.co/xYbxMj6

Once again your upstream signal levels are really low, it seems like your upstream connection is not good.

wall to modem with less than a 6ft coax. coax pins are in great shape. No splitter. Everything inside my house is setup to create the absolute minimum connection loss.

Constant Internet Connection Failures in Vegas (89122)

28 Replies

rfdevil
New Contributor II
5 years ago
You're downstream signal levels look fine but your upstream signal levels are below what's recommended for the modem. See: https://arris.secure.force.com/consumers/articles/General_FAQs/SB6183-Cable-Signal-Levels

If you go straight from the wall to the modem with no splitters it sounds like you'll need a service tech to fix whatever is causing your upstream signal levels to be so low.
- Antihero
  New Contributor II
  5 years ago
  wall to modem with less than a 6ft coax. coax pins are in great shape. No splitter.
  
  Everything inside my house is setup to create the absolute minimum connection loss.
Antihero
New Contributor II
5 years ago
More of the same, last night and again this morning

https://ibb.co/tZqRPrV https://ibb.co/j8XN7V9

https://ibb.co/xYbxMj6
- rfdevil
  New Contributor II
  5 years ago
  Once again your upstream signal levels are really low, it seems like your upstream connection is not good.
  - Antihero
    New Contributor II
    5 years ago
    I know this is an issue on COX end. & I'm going to continue to document every last bit of it on their forums until they fix it WITHOUT charging me.
    
    I've lived in Vegas for more than 10 years and have had a variety of problems over the years (also would troubleshoot everything for my grandfather and now my parents). First thing they do is try to blame your equipment if you don't rent it from them. And even when the issue is NOT inside the house, they will always try to charge you $75 for the service call.
    
    I pay plenty for my service every single month, and at this point, COX either can't or won't provide me with the service I pay for. & this needs to be fixed.
- Antihero
  New Contributor II
  5 years ago
  And again...
  
  https://ibb.co/FwXN5Wh
- Antihero
  New Contributor II
  5 years ago
  now showing T4 timeout errors. https://ibb.co/hCsBsh6

Antihero

New Contributor II

5 years ago

Was on chat with a tech who "reset the modem" about 2 hours ago. And we're right back to the connection drops.

Time	Priority	Description
Fri Dec 06 16:52:53 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 16:52:54 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 16:52:55 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 16:52:56 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 16:52:57 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 16:52:58 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 16:52:59 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 16:53:00 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 16:53:13 2019	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 16:53:21 2019	Critical (3)	Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 16:53:41 2019	Critical (3)	Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 16:53:44 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 16:53:53 2019	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 16:54:13 2019	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 16:54:21 2019	Critical (3)	Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 16:54:41 2019	Critical (3)	Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 16:54:45 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 16:54:45 2019	Critical (3)	Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 16:54:45 2019	Critical (3)	16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 16:54:53 2019	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Time Not Established	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.0;CM-VER=3.0;
Fri Dec 06 16:58:33 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 16:58:53 2019	Critical (3)	Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 16:59:17 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 16:59:26 2019	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 16:59:53 2019	Critical (3)	Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 16:59:57 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 16:59:57 2019	Critical (3)	Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 16:59:57 2019	Critical (3)	16 consecutive T3 timeouts while trying to range on upstream channel 2;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 17:00:17 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 17:00:26 2019	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 17:01:13 2019	Critical (3)	Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 17:01:17 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 17:01:45 2019	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 17:02:13 2019	Critical (3)	Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 17:02:17 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 17:02:45 2019	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 17:03:13 2019	Critical (3)	Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 17:03:17 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 17:03:45 2019	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 17:04:13 2019	Critical (3)	Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 17:04:17 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 17:04:45 2019	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 17:05:13 2019	Critical (3)	Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 17:05:16 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 17:05:45 2019	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 17:05:53 2019	Critical (3)	Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 17:06:16 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 17:06:17 2019	Critical (3)	Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 17:06:17 2019	Critical (3)	16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 17:06:26 2019	Critical (3)	No Ranging Response received - T3 time-out
Fri Dec 06 17:06:31 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.0;CM-VER=3.0;
Fri Dec 06 17:22:41 2019	Critical (3)	Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 17:23:13 2019	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 17:54:18 2019	Critical (3)	Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 17:54:51 2019	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 17:55:58 2019	Critical (3)	Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 17:56:31 2019	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 18:16:22 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 18:21:37 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 18:21:52 2019	Critical (3)	Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 18:21:59 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 18:22:57 2019	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 18:27:41 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 18:30:14 2019	Critical (3)	Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 18:30:49 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 18:33:54 2019	Critical (3)	Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 18:34:25 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 18:34:26 2019	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 18:34:34 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 18:34:54 2019	Critical (3)	Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 18:34:58 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 18:35:26 2019	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 18:35:53 2019	Critical (3)	Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 18:35:58 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 18:36:26 2019	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 18:36:33 2019	Critical (3)	Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 18:37:06 2019	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 18:37:13 2019	Critical (3)	Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 18:37:18 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 18:37:46 2019	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 18:37:53 2019	Critical (3)	Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 18:38:26 2019	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 18:38:33 2019	Critical (3)	Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 18:38:38 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 18:38:38 2019	Critical (3)	Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 18:38:38 2019	Critical (3)	16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 18:39:06 2019	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 18:49:31 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 18:49:31 2019	Critical (3)	Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 18:49:37 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 18:49:37 2019	Critical (3)	Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 18:49:37 2019	Critical (3)	16 consecutive T3 timeouts while trying to range on upstream channel 2;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 18:50:03 2019	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 18:50:12 2019	Critical (3)	Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 18:51:41 2019	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Time Not Established	Notice (6)	Honoring MDD; IP provisioning mode = IPv4
Time Not Established	Warning (5)	DHCP WARNING - Non-critical field invalid in response ;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.0;CM-VER=3.0;
Time Not Established	Warning (5)	ToD request sent - No Response received;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.0;CM-VER=3.0;
Fri Dec 06 18:52:33 2019	Notice (6)	TLV-11 - unrecognized OID;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;

Antihero

New Contributor II

5 years ago

And again. Does anyone from Cox even work on this forum?

Time	Priority	Description
Fri Dec 06 16:59:53 2019	Critical (3)	Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 16:59:57 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 16:59:57 2019	Critical (3)	Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 16:59:57 2019	Critical (3)	16 consecutive T3 timeouts while trying to range on upstream channel 2;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 17:00:17 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 17:00:26 2019	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 17:01:13 2019	Critical (3)	Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 17:01:17 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 17:01:45 2019	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 17:02:13 2019	Critical (3)	Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 17:02:17 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 17:02:45 2019	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 17:03:13 2019	Critical (3)	Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 17:03:17 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 17:03:45 2019	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 17:04:13 2019	Critical (3)	Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 17:04:17 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 17:04:45 2019	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 17:05:13 2019	Critical (3)	Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 17:05:16 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 17:05:45 2019	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 17:05:53 2019	Critical (3)	Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 17:06:16 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 17:06:17 2019	Critical (3)	Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 17:06:17 2019	Critical (3)	16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 17:06:26 2019	Critical (3)	No Ranging Response received - T3 time-out
Fri Dec 06 17:06:31 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.0;CM-VER=3.0;
Fri Dec 06 17:22:41 2019	Critical (3)	Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 17:23:13 2019	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 17:54:18 2019	Critical (3)	Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 17:54:51 2019	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 17:55:58 2019	Critical (3)	Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 17:56:31 2019	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 18:16:22 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 18:21:37 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 18:21:52 2019	Critical (3)	Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 18:21:59 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 18:22:57 2019	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 18:27:41 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 18:30:14 2019	Critical (3)	Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 18:30:49 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 18:33:54 2019	Critical (3)	Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 18:34:25 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 18:34:26 2019	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 18:34:34 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 18:34:54 2019	Critical (3)	Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 18:34:58 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 18:35:26 2019	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 18:35:53 2019	Critical (3)	Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 18:35:58 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 18:36:26 2019	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 18:36:33 2019	Critical (3)	Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 18:37:06 2019	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 18:37:13 2019	Critical (3)	Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 18:37:18 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 18:37:46 2019	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 18:37:53 2019	Critical (3)	Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 18:38:26 2019	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 18:38:33 2019	Critical (3)	Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 18:38:38 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 18:38:38 2019	Critical (3)	Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 18:38:38 2019	Critical (3)	16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 18:39:06 2019	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 18:49:31 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 18:49:31 2019	Critical (3)	Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 18:49:37 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 18:49:37 2019	Critical (3)	Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 18:49:37 2019	Critical (3)	16 consecutive T3 timeouts while trying to range on upstream channel 2;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 18:50:03 2019	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 18:50:12 2019	Critical (3)	Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 18:51:41 2019	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 18:56:12 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 18:59:17 2019	Critical (3)	Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 18:59:50 2019	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 19:00:39 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 19:04:57 2019	Critical (3)	Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 19:05:29 2019	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 19:15:51 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 19:15:51 2019	Critical (3)	Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 19:16:17 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 19:16:23 2019	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 21:46:20 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 21:46:21 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 21:46:22 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 21:46:23 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 21:46:24 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 21:46:25 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 21:46:26 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 21:46:28 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 21:46:31 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 21:46:33 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 21:46:35 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 21:46:37 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 21:46:37 2019	Critical (3)	Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 06 21:48:47 2019	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Time Not Established	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.0;CM-VER=3.0;
Time Not Established	Notice (6)	Honoring MDD; IP provisioning mode = IPv4
Time Not Established	Warning (5)	DHCP WARNING - Non-critical field invalid in response ;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.0;CM-VER=3.0;
Time Not Established	Warning (5)	ToD request sent - No Response received;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.0;CM-VER=3.0;
Fri Dec 06 21:49:41 2019	Notice (6)	TLV-11 - unrecognized OID;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0

KevinM2

Former Moderator

5 years ago

@Antihero, in reference to our service appointments, if the issue is related to the Cox equipment or Cox wiring, you will not be charged. If the technician determines the issue not to be related to the Cox equipment or wiring, a $75 fee may be assessed on the account. It may be best to send out a service technician to your home to investigate this further. Please include a link to this forum thread and email us at cox.help@cox.com. We can also be reached on Twitter at @CoxHelp and Facebook. -Kevin M. Cox Support Forum Moderator

Antihero

New Contributor II

5 years ago

I've been on with your "live chat" yesterday and today. This problem is persistent and bigger than docsDevResetNow.

Problems persist:

Time	Priority	Description
Sat Dec 07 13:26:22 2019	Critical (3)	Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Sat Dec 07 13:26:26 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Sat Dec 07 13:26:58 2019	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Sat Dec 07 13:27:26 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Sat Dec 07 13:27:38 2019	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Sat Dec 07 13:27:46 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Sat Dec 07 13:28:18 2019	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Sat Dec 07 13:28:26 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Sat Dec 07 13:28:31 2019	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Sat Dec 07 13:28:46 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Sat Dec 07 13:28:58 2019	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Sat Dec 07 13:29:06 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Sat Dec 07 13:29:38 2019	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Sat Dec 07 13:29:46 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Sat Dec 07 13:29:51 2019	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Sat Dec 07 13:30:06 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Sat Dec 07 13:30:18 2019	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Sat Dec 07 13:30:26 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Sat Dec 07 13:30:58 2019	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Sat Dec 07 13:31:06 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Sat Dec 07 13:31:11 2019	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Sat Dec 07 13:31:26 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Sat Dec 07 13:31:38 2019	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Sat Dec 07 13:31:46 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Sat Dec 07 13:32:18 2019	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Sat Dec 07 13:32:26 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Sat Dec 07 13:32:31 2019	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Sat Dec 07 13:32:46 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Sat Dec 07 13:32:58 2019	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Sat Dec 07 13:33:06 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Sat Dec 07 13:33:38 2019	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Sat Dec 07 13:33:46 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Sat Dec 07 13:33:51 2019	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Sat Dec 07 13:34:06 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Sat Dec 07 13:34:18 2019	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Sat Dec 07 13:34:26 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Sat Dec 07 13:34:58 2019	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Sat Dec 07 13:35:06 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Sat Dec 07 13:35:11 2019	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Sat Dec 07 13:35:26 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Sat Dec 07 13:35:38 2019	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Sat Dec 07 13:35:46 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Sat Dec 07 13:36:18 2019	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Sat Dec 07 13:36:25 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Sat Dec 07 13:36:31 2019	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Sat Dec 07 13:36:45 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Sat Dec 07 13:36:57 2019	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Sat Dec 07 13:37:05 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Sat Dec 07 13:37:37 2019	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Sat Dec 07 13:37:45 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Sat Dec 07 13:37:50 2019	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Sat Dec 07 13:38:05 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Sat Dec 07 13:38:17 2019	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Sat Dec 07 13:38:25 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Sat Dec 07 13:38:57 2019	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Sat Dec 07 13:39:05 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Sat Dec 07 13:39:10 2019	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Sat Dec 07 13:39:25 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Sat Dec 07 13:39:37 2019	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Sat Dec 07 13:39:45 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Sat Dec 07 13:40:17 2019	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Sat Dec 07 13:40:25 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Sat Dec 07 13:40:30 2019	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Sat Dec 07 13:40:45 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Sat Dec 07 13:40:57 2019	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Sat Dec 07 13:41:05 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Sat Dec 07 13:41:17 2019	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Sat Dec 07 13:41:36 2019	Critical (3)	No Ranging Response received - T3 time-out
Sat Dec 07 13:41:46 2019	Critical (3)	No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Sat Dec 07 13:41:52 2019	Critical (3)	Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Sat Dec 07 13:42:18 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Sat Dec 07 13:42:18 2019	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Sat Dec 07 13:42:21 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Sat Dec 07 13:44:31 2019	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Time Not Established	Critical (3)	No Ranging Response received - T3 time-out
Time Not Established	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.0;CM-VER=3.0;
Sat Dec 07 13:53:11 2019	Critical (3)	Resetting the cable modem due to docsDevResetNow
Sat Dec 07 16:17:20 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Sat Dec 07 16:17:42 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Sat Dec 07 16:18:12 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Sat Dec 07 16:23:08 2019	Critical (3)	Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Sat Dec 07 16:23:20 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Sat Dec 07 16:23:20 2019	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Sat Dec 07 16:23:27 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Sat Dec 07 16:23:40 2019	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Sat Dec 07 16:23:48 2019	Critical (3)	Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Sat Dec 07 16:25:37 2019	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Sat Dec 07 18:04:47 2019	Critical (3)	Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Sat Dec 07 18:05:05 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Sat Dec 07 18:05:06 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Sat Dec 07 18:05:07 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Sat Dec 07 18:05:12 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Sat Dec 07 18:05:22 2019	Critical (3)	Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Sat Dec 07 18:05:27 2019	Critical (3)	Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Sat Dec 07 18:07:17 2019	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
Time Not Established	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.0;CM-VER=3.0;
Time Not Established	Notice (6)	Honoring MDD; IP provisioning mode = IPv4
Time Not Established	Warning (5)	DHCP WARNING - Non-critical field invalid in response ;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.0;CM-VER=3.0;
Time Not Established	Warning (5)	ToD request sent - No Response received;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.0;CM-VER=3.0;
Sat Dec 07 18:08:29 2019	Notice (6)	TLV-11 - unrecognized OID;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;

Antihero

New Contributor II

5 years ago

Another day, same problems persisting.

Downstream Bonded Channels
Channel	Lock Status	Modulation	Channel ID	Frequency	Power	SNR	Corrected	Uncorrectables
1	Locked	QAM256	4	801000000 Hz	8.4 dBmV	37.8 dB	268	427
2	Locked	QAM256	2	789000000 Hz	8.3 dBmV	37.7 dB	298	541
3	Locked	QAM256	3	795000000 Hz	7.9 dBmV	37.6 dB	176	360
4	Locked	QAM256	1	783000000 Hz	7.6 dBmV	37.6 dB	288	423
5	Locked	QAM256	5	807000000 Hz	8.6 dBmV	37.6 dB	200	304
6	Locked	QAM256	6	813000000 Hz	8.8 dBmV	37.7 dB	125	245
7	Locked	QAM256	7	819000000 Hz	9.1 dBmV	37.5 dB	147	295
8	Locked	QAM256	8	825000000 Hz	8.8 dBmV	37.5 dB	162	163
9	Locked	QAM256	17	879000000 Hz	8.8 dBmV	37.4 dB	219	394
10	Locked	QAM256	18	885000000 Hz	8.4 dBmV	37.3 dB	314	533
11	Locked	QAM256	19	891000000 Hz	9.1 dBmV	37.8 dB	117	327
12	Locked	QAM256	20	897000000 Hz	8.2 dBmV	37.3 dB	207	285
13	Locked	QAM256	21	903000000 Hz	8.1 dBmV	37.3 dB	158	303
14	Locked	QAM256	22	909000000 Hz	7.9 dBmV	37.2 dB	138	406
15	Locked	QAM256	23	915000000 Hz	7.8 dBmV	37.1 dB	130	258
16	Locked	QAM256	24	921000000 Hz	7.8 dBmV	37.1 dB	125	265

Upstream Bonded Channels
Channel	Lock Status	US Channel Type	Channel ID	Symbol Rate	Frequency	Power
1	Locked	ATDMA	2	5120 Ksym/sec	29900000 Hz	44.0 dBmV
2	Locked	ATDMA	1	5120 Ksym/sec	36300000 Hz	42.0 dBmV
3	Locked	ATDMA	3	5120 Ksym/sec	23500000 Hz	42.0 dBmV
4	Locked	ATDMA	4	5120 Ksym/sec	16900000 Hz	42.5 dBmV

Antihero
New Contributor II
5 years ago
After getting disconnected from chat due to "unplanned outages" on their end, I called and finally got some information.

They are doing "upgrades" in my area that started approximately a week ago, and should be finishing within the next 2-3 days. However, there is nothing on my account showing me any of that (even though I was told there should be). No more information could be offered, and the solution is just.... Wait and see if it clears up.
- KevinM2
  Former Moderator
  5 years ago
  @Antihero, I do not believe the issues you've been experiencing are related to the network upgrade. To schedule a service appointment, please reach out to us at cox.help@cox.com. -Kevin M. Cox Support Forum Moderator
  - Antihero
    New Contributor II
    5 years ago
    I was told that until the Upgrades are complete, CS is unable to create a ticket.
    
    So which is it now?
Antihero
New Contributor II
5 years ago
So, this issue has been going on for at least 1 week, and consistently becoming worse. I cannot even stream and episode of something on Netflix/Hulu without dropping the connection every 7 minutes or so.

Every single channel of downstream shows uncorrectables in the thousands.

When will someone do ANYTHING to resolve this? When will the "upgrades" in my area be completed?
- KevinM2
  Former Moderator
  5 years ago
  Antihero, I do not believe the issues you are experiencing are related to a Network Upgrade. Please reach out to us directly so we can schedule a service appointment. -Kevin M. Cox Support Forum Moderator

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