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I have Outlook for Mac2011 on a MacBook Pro. This morning my Outlook stopped working. When I went into the Cox website they said they were doing maintenance. Since then, my Outlook won't work although my iPad is fine. I was in the Cox chatroom for over an hour and they can't fix the problem. Anyone else have this issue?
See my separate post on the solution to the problem that worked for me:
Unfortunately, this fix is for Windows computers and there doesn't seem to be a readily available similar fix for Macs. Also "blackeneth" indicates he's using IMAP for email. Most if not all the problems discussed in this topic refer to POP receiving problems mostly on Macs. Sad that COX has done nothing to explain or address this issue and like so many issues, this one will probably die here as well, forcing affected users to either switch to IMAP or change their email clients.
I have the same problem. 12/4/19 was the last date I recieved any mail on my MAC. I still receive mail on my iphone. I have an Outlook error code: 150. "An unknown error has occurred in Outlook. Could not retrieve mail." I can send mail fine. My settings on my Cox account are "Incoming Server: pop.cox.net. Use SSL to connect (recommended)"
I called Cox tech for help and they said I had to sign up for their Complete Home Service or whatever its called for $10 a month. Sounds like they caused a problem and now want to get all their customers to pay to have it remedied. Doesn't smell right!! I did not sign up for the service. Kevin, please find the answer for all of these faithful Cox customers, including myself. Thank you.