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Does anybody on Cox have a working Motorola MG7550 AC1900 modem\router? My wireless network is slow and devices are slow establishing a connection. Devices sometimes timeout attempting to establish a connection.
Cox techs have been on-site and unable to find an issue. They say the signal is good. They found no splitter related issues.
Arrogant Motorola support was not helpful.
So, does anyone have one of these modems working on a Cox network? In Roanoke, VA?
I would appreciate it if someone could tell me what the upstream and downstream connection status readings should be.
I would greatly appreciate any help.
Thanks for your help!
In your original post, you transitioned from slow wireless to your connection with Cox. Although both connections (Cox Internet (WAN) & wireless) are housed in the same device (MG7550), there is a dividing line between the 2 connections. Cox owns 1 side and you own the other.
Cox and the tech said your WAN connection is fine, so focus on the wireless side.
Multiple things can cause slow wireless.
How many devices are on your wireless?Are there any walls between the devices and router?How far are the devices from the router?
Considering your router and your neighbors' routers, your 2.4 GHz channel may be too congested. You could switch your WiFi to a clearer channel.
2.4 GHz is not just one channel but is divided into 14 channels. That "2.4" actually has 2 more digits to further increment your frequency into the thousandths: 2.4xx. Frequency 2.4xx starts at 2.412 and ends at 2.484. However, North American doesn't use 3 of those channels, so it's actually 11 channels.
Anyway, you can try to find a clearer (less congested) channel. WirelessNetView is a good program to scan for a cleaner channel in your neighborhood. I'm sure other contributors may recommend better programs.
here are my Ethernet speed tests. I am directly connected to my MG7550 using a cat5 cable.
I used the speed test on the Cox site. It was connected to Cox Nova.
ping = 11ms
jitter = 3ms
download = 175.2mbps
upload = 10.7 mbps
jitter = 1ms
download = 3.6mbps
upload = 10.8mbps
download = 100.0 mbps
I am sitting next to my MG7550. Nothing between my tablet and modem. I am using my wireless connection and the cox speed test going to Nova. I received a socket error on my first try.
ping = 16ms
jitter = 4 ms
upload = 10.0mbps
download = 26.0mbps
ping = 14ms
jitter = 60ms
download = 32.5 mbps
upload = 9.5mbps
should no obstructions or interference. I am 5 feet from the modem.