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I've been experiencing intermittent upload speed issues since October. Before October my connection was flawless; since then my upload speed varies wildly throughout the day. Some days my upload speed is worthless; I'm a streamer and content creator and I am constantly unable to work. Cox has recommended ONCE AGAIN to send a tech to my home to inspect; but what is he going to do? My specific issue has warranted 3 tech visits, all of which "replaced lines". However the problem persists. Had a Cox tech configure the Cox modem, still had issues... Cox tech confirmed my equipment is not the culprit... Still have issues.
I might have 2-3 days in a row with no upload speed issues, then the next day I'll wake up, do a speedtest and get 5mbps up. My download is NEVER effected.
It's clear that this forum is flooded with upload speed complaints, it appears nationwide; but many of them are coming from the Las Vegas market. I'm at my ends wits with Cox unable to fulfill their service duties on a consistent basis. I know Cox is capable of running consistent speeds because I've received them from Cox in the past. However it seems like something is seriously "broken" on the Cox side. It doesn't take much looking around here on these forums to determine that, #1 I'm not the only customer having this EXACT issue and #2 Cox customers are continuously finding evidence that Cox IP's are in fact the culprit.
My question is, what is Cox planning to do to properly restore consistent upload speeds to its users. It's a very sad day where I have to make the decision to not renew my lease on a place that I love and move out of the region entirely to find an ISP that actually maintains its infrastructure, installs fiber and doesn't constantly blame its customers for its own shortcomings. But that's the decision I keep coming back to because I am UNABLE to work as a professional with Cox Communications as my local ISP.
I'm so glad I found this thread. I've been having THE SAME exact issue. Most people aren't reporting it because they don't need the upload speed. I stream on Twitch though and my upload has been abysmal. The most recent outage/maintenance they did took it down to 1.5 mb upload speed when I'm paying for 30. I've had 6 tech appointments and they can't connect to my modem using their $5,000 testing device so they blame my modem. I've gotten the SAME results using a test modem provided by Cox though. It's **. I'm fairly certain it's a node issue and that they're TRYING to address it at the moment with all the outages and maintenance.
Just got off the phone with their "advanced" resolution department. Their advice was to switch to a business account haha what a joke! I asked what the reliability is for their residential service and he said "I don't know you'll have to talk to sales".
Today, after 5 hours on the phone back and forth with sales, tech support tier 1, advanced resolution department, my modem manufacturer and back to tech support, I got ahold of a nice tech support agent that was willing to put in an advanced hardware ticket for my node/neighbor. WOW. I have called Cox about 20 times in the last month trying to get this to happen. Amazing the terrible level of support yet a knowledgeable tier ONE agent was able to help me when everyone else refused to do this.
Please don't I called someone to deal with this today who is contacting local departments to follow up. In fact, immediately after you updated this ticket, the engineer who was scheduled to look at my node/neighborhood got canceled and I had to call in. Out of the about 25 times I've followed up on this issue there have been 2 people that have been helpful and knowledgeable. Please do NOT follow up on this.