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Taffeys's avatar
Taffeys
New Contributor III
5 years ago

Email tagged as --SPAM--

I have spam filtering turned off. Emails are arriving in my webmail inbox tagged as --SPAM--. Why and how is that happening?

cox email
email help
spam

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  • Allan's avatar
    Allan
    Moderator
    5 years ago
    Hello Rick. When you have spam filtering turned off, suspected spam emails will be delivered to your email inbox. However, they will still have the spam label attached to them to warn you that they may be spam. This is normal and is by design. -Allan, Cox Support Forums Moderator.
    • Taffeys's avatar
      Taffeys
      New Contributor III
      5 years ago

      Thanks Allan. So is there a way to "tell" the system that a tagged "suspected spam email" is not spam?

      • bearone2's avatar
        bearone2
        Contributor III
        5 years ago

        i haven't found a way.....system does it automatically, trying to protect us!!