Forum Discussion

MJelinek's avatar
MJelinek
New Contributor
5 years ago

Why doesn't COX inform its customers of planned maintenance and outages?

Connection has been going up and down since midnight. I call and it says they are doing  planned maintenance. No one informed me I would not have stable connectivity for 6 hours. 

This is not good customer service.

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  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    5 years ago
    @MJelinek

    We've been working to improve our communication regarding maintenance issues. The Cox Connect App for mobile devices now displays outage alerts when you log in, as does the My Account section when you log into Cox.com via a web browser.

    Jonathan J
    Cox Moderator
    • bearone2's avatar
      bearone2
      Contributor III
      5 years ago

      if the system's down, how does the app get any accurate info.