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i would suggest Cox implement a speed tester on the app that allows us to send in our low speeds to support and for feedback. I can’t count how many times I use a speed checker and it shows my speed as half of what I’m paying for. It’s getting to be pretty frustrating as their only suggestion is to get a new modem, when mine is barely a few years old, and not about how they’re not providing the service I’m paying $85 for.
Agreed! thank you for taking the time to explain this!!
I work from home and this is absolutely RIDICULOUS FOR THE AMOUNT I PAY!!
Allan..".If you login, it will record your results and we can see them from our side." Are you implying that if you run the speedtest from within the Cox.com login, that my speed results are sent to COX? I've been running it from outside. Does COX really review this data? I ran a test from inside and did not see any changes or an expanded explanation.
Also, does the "inside" version make any comparisons to other users that either go to the same server or to others. That would be GREAT. I do not see any words on the site, that expands this comment of yours.
paying for 300/30:
your own modem or router?
same issue here, im in contact with cox atm, a guy is investigatiing my problem im supposed to get 10 and im getting 2-5mbps on my upload, im hoping it gets fixed, I had to contact them about 7 times to get help, but im hoping this guy can fix this for me its very frustrating.