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I'm one of many customers who has been experiencing loss of service regularly every day at the same time. I am curious what Cox is planning to do in order to compensate for the constant, regular interruption of service. I understand service issues occuring every once in a while but a repeated problem every single day at the same time is something that should be easily traced and fixed. As it stands this is a failure to provide services promised, and I am seriously considering moving my services to a competitor due to the constant issue of losing connection.
The modem is less than two months old, all connections have been tested and check out, cable in house and to modem are brand new and all connection issues have been traced to ipv4 address 18.104.22.168 which is not on my local network, server name dalsbprj02-ae1.0.rd.dl.cox.net. So want to tell me again it's on my end? I probably have more experience than everyone in your support center combined. Perhaps instead of trying to blame the customer's equipment you'd better serve your customer base by ensuring your own equipment is operating properly.
And I've figured out the problem, running a trace route to the IP address assigned to my modem immediately after it went down today showed that IP address as well as the DNS server address it was assigned by being located in Hong Kong, which suggests that your servers are being hacked for signal interception. This is a massive security risk.
Obviously my "signal levels" are outside your normal parameters, I'm showing I somehow used 10GB of data yesterday when my modem isn't even connected. I've been using my phone's data through tethering for internet access.